Spa Serein at Point Ruston Waterfront

I miss Devonna! She was the best, but now she has apparently left and now this place is average at best (at a premium price). Nice sauna, attractive decor. Some of the staff are nice, Im sure, most Ive met arent that interested in helping. Some have been rude. This place should be great, but you need more than a nice facility and a menu of services to be a great spa. Its always about how we are treated by everyone (even the people charging my credit card).
Mar 25th, 2024

Sounded like the service was good, but be careful when you pay. My wife and her friend had 50 min massages booked and I called to upgrade them to 80 min massages. I was told it would cost $50 each, which I agreed to, but when I got my receipt emailed to me, I saw that they added an additional ~$60 "service charge" when they ran my card.
Nov 4th, 2023

If I could give it less than 1 star I would. First of all the place lacks comfort, the resting area is bright lights and uncomfortable lounges. I went in for a top of the line facial, which I didn't get, the technician changed everything and used some type of clay mask on my face that hardened and she couldn't get off. Felt like she was using a chisel, the skin around my eyes bruised the next day. She didn't charge me for it (I really should not of been charged anything) What was suppose to be a relaxing afternoon was horrible.
Oct 18th, 2023

I waited quite awhile to post this review after our experience, hoping that the Spa would reply to my e-mails, but it's been 7+ months and I haven't heard a peep from them. I booked a spa trip for my partner and I's birthday. We're only a day apart, so we like to do things together to celebrate. I booked him a mani-pedi and myself a Hydrafacial. I did my research beforehand, because I have rosacea, so I knew what to talk to the esthetician about when I arrived. First off, my partner and I were given different welcomes. He was immediately stuck in the nail salon, and wasn't shown the locker rooms or amenities, whereas I was given a full tour, robe and other normal spa experiences. I paid for a full mani-pedi experience because my partner likes to get his fingernails and toes painted. Without checking the booking, the technician gave him a men's treatment, with no polish or any of the other extra that come with the service I originally paid for. Meanwhile during my facial, the tech struggled with getting the hydrafacial machine to work, which caused my facial to include an awkward five minutes where she was just hoovering my dry face until I mentioned I thought something was wrong. She was so flustered that shortly after that she snapped the eye cover elastic on my eye(so hard it watered and hurt) and then announced I was getting a red light treatment. When the light was over she was like "We're all done." and when I pointed out I didn't get the scalp massage described, she informed me the red light session had replaced that part of the service. Overall the whole experience was chaotic, unprofessional and depressing. Particularly for the amount of money I spent. The front desk employee did give me a small discount, like 10% when I said something and encouraged me to contact the spa manager. I've done so twice, and heard nothing. I get everyone has bad days and makes mistakes, but to not answer my e-mails really shows how little they care for customers. There are plenty of better spas in Tacoma, even go to Seattle, maybe?
Nov 11th, 2023

The decor is beautiful and the attendant was wonderful. The massage it self was lacking. I called it chaotic. The massage had no continuity, skipping to various parts of the body and concentrated on one side.
Sep 1st, 2023