Super 8 by Wyndham Charleston WV

George Ball _{on Google}

Jan 29th, 2024

This motel is absolutely terrible!!! Me and my girlfriend stayed for one night , to wake up and check out the next day only to see a outrageous charge for 225$ not to mention the 70+$ we payed for the night we stayed , and the place is equivalent to a nasty Roach motel. When I asked what the 225$ charge was, the assistant manager said it was because they " found things that would lead them to believe we had our pet with us' never ever said they seen a pet but named other things off that only Led them to believe that we had our pet with us which was an absolute LIE!!!! I TRIED TO TALK TO HIM TO ASSURE WE DIDN'T HAVE A PET WITH US AND STILL NO CHANGE IN WHAT THEY CHARGE US.I WOULDN'T RECOMMEND ANYONE TO STAY HERE BECAUSE FOR THE SAME PRICE YOU CAN STAY ANYWHERE THAT IS TWICE AS NICE AND ARENT CROOKS LIKE THESE CON ARTIST OWNERS AND WORKERS!!
Rooms: The rooms are nasty and stinks ,be careful because they will charge you for the room stinking!!! They do bad business here BEWARE!!!

John McGann _{on Google}

Jan 6th, 2024

New remodeled rooms from top to bottom. Excellent new ownership and management. Clean, modern, and fresh. New floors, walls, and beds. Bathroom area completely remodeled and updated.

Caleb Bearup _{on Google}

Jan 4th, 2024

Booked a night here. My wife and I checked in and walked to the room. The smell was so bad we had to turn around immediately and walk back out. I went to the front desk and confirmed that we could get a refund though it may take a few days as the manager wasn't in. We went elsewhere for the night.
Since that night I have called the hotel over a dozen times on a dozen different days. Occasionally speaking directly to a manager occasionally being informed that a manager wasn't in at the time and to call back. The times that I did speak with a manager seemed promising. Got so far as to get verbal promise that after going through security footage to verify that we didn't stay in the room (apparently the front desk made no notes) that I would see a refund in just a couple business days. It's been a month now and I still haven't gotten a refund. I continue checking my bank account periodically hoping that they'll do the right thing. If they do this review will change but after this long I've just about given up hope.