Chamber of Commerce

      SureStay Plus By Best Western Cheyenne

      ( 444 Reviews )

      SureStay Plus By Best Western Cheyenne
      #1 Guest Satisfaction, Economy Hotel Chains
      Yext Power Listing.
      Listing Incorrect?
      Listing Incorrect?

      Hours

      Saturday:
      24 Hours
      Sunday:
      24 Hours
      Monday:
      24 Hours
      Tuesday:
      24 Hours
      Wednesday:
      24 Hours
      Thursday:
      24 Hours
      Friday:
      24 Hours
      CALL DIRECTIONS WEBSITE REVIEWS

      Chamber Rating

      Verified Member
      4.1 - (444 reviews)
      227
      117
      42
      14
      44
      Read Our 444 Reviews

      Chamber Rating

      Verified Member
      4.1 - (444 reviews)
      227
      117
      42
      14
      44
      › ‹
      • Babe Boss

        Nice and clean
        Mar 23rd, 2024

      • Melissa Baesler

        Their hot tub turned my hair green, tarnished my jewelry and the pool burned my whole family's eyes, staff was completely rude and didn't care, the alarm clock goes off at 4am and every 30 minutes after even unplugged, should have just slept in my car, worst hotel experience of my life!
        Mar 6th, 2024

      • Fireduck923

        While attempting to communicate a concern I was hung up on when calling and when attempting to reach the manager all I received was the send to voicemail game. Customer service, even with difficult customers is still needed. At this facility it very much seems to be about cash flow and not service. Money talks and customers are not heard.
        Mar 1st, 2024

      • Kierria Eaton

        It was definitely outdated, but the 3rd floor was under renovation, and I'm sure the others are close behind, so hopefully, it will be even better soon, but we had no problems, and the bed was comfy. Staff was polite, and breakfast was ok for that kind of breakfast
        Feb 25th, 2024

      • Carrie Wedel

        Clean rooms. Comfortable beds. Great price. Breakfast was ok. Not good but its works in a pinch! The staff is great! Multi day stay they actually come and make your room up. I thought that service was dead! We stay here every time we pass through. Great location and value.
        Feb 7th, 2024

      Read Our 444 Reviews

      About
      SureStay Plus By Best Western Cheyenne

      At the SureStay Plus By Best Western Cheyenne in Cheyenne, WY, you’re sure to find great value and modern convenience. SureStay Plus Hotels by Best Western are redefining affordable value through upgraded standards, consistent quality, and great service.

      Contact Info

      Images

      Questions & Answers

      Q What is the phone number for SureStay Plus By Best Western Cheyenne?

      A The phone number for SureStay Plus By Best Western Cheyenne is: (307) 632-2747.

      Q Where is SureStay Plus By Best Western Cheyenne located?

      A SureStay Plus By Best Western Cheyenne is located at 1781 Fleischli Pkwy, Cheyenne, Wyoming 82001

      Q What is the internet address for SureStay Plus By Best Western Cheyenne?

      A The website (URL) for SureStay Plus By Best Western Cheyenne is: https://www.bestwestern.com/en_US/book/hotel-rooms.51074.html?iata=90000018&ssob=BLSSH0003G&cid=BLSSH0003G:yext:website:51074

      Q What days are SureStay Plus By Best Western Cheyenne open?

      A SureStay Plus By Best Western Cheyenne is open:
      Saturday: 24 Hours
      Sunday: 24 Hours
      Monday: 24 Hours
      Tuesday: 24 Hours
      Wednesday: 24 Hours
      Thursday: 24 Hours
      Friday: 24 Hours

      Q How is SureStay Plus By Best Western Cheyenne rated?

      A SureStay Plus By Best Western Cheyenne has a 4.1 Star Rating from 444 reviewers.

      Hours

      Saturday:
      24 Hours
      Sunday:
      24 Hours
      Monday:
      24 Hours
      Tuesday:
      24 Hours
      Wednesday:
      24 Hours
      Thursday:
      24 Hours
      Friday:
      24 Hours

      Ratings and Reviews
      SureStay Plus By Best Western Cheyenne

      Overall Rating

      Overall Rating
      ( 444 Reviews )
      227
      117
      42
      14
      44
      Write a Review

      Babe Boss on Google

      image Nice and clean

      Business Response on Google Mar 22nd, 2024
      Thank you for taking the time to review us as well as stay with us. We are happy to know we provided you with a great stay. We appreciate the feedback and will use it to improve upon our guest experience. We hope that if you are ever in the area again, you stay with us again to see and experience all of the exciting changes we have in store for our hotel as we are undergoing a full hotel remodel and renovation. If there’s anything more that we can improve on and you would like to discuss please feel free to reach out to management during regular business hours.

      Melissa Baesler on Google

      image Their hot tub turned my hair green, tarnished my jewelry and the pool burned my whole family's eyes, staff was completely rude and didn't care, the alarm clock goes off at 4am and every 30 minutes after even unplugged, should have just slept in my car, worst hotel experience of my life!

      Business Response on Google Mar 4th, 2024
      Thank you for taking the time to review us. On behalf of senior management, we sincerely apologize for your less than perfect stay. After inspection of the pool chemical levels last night as well as this morning by our pool maintenance staff, all levels were in line with our inspection guidelines. Alarm clock works correctly as well. The snooze and off button are next to each other and the snooze was set to 30 minutes. The clocks have batteries in them as backup power just in case there is ever a power outage so even when unplugged, they will function. We can assure that the staff concerns will be addressed as this is unacceptable under any circumstance. If you would like to further discuss this matter, please feel free to contact the manager during regular buisness hours directly at the hotel.

      Fireduck923 on Google

      image While attempting to communicate a concern I was hung up on when calling and when attempting to reach the manager all I received was the send to voicemail game. Customer service, even with difficult customers is still needed. At this facility it very much seems to be about cash flow and not service. Money talks and customers are not heard.

      Business Response on Google Feb 15th, 2024
      Thank you for taking the time to review us as well as stay with us. On behalf of ownership and senior management, We sincerely apologize that you had a less than perfect stay with us. Please know that we will be addressing these issues with the staff and this is not how we have trained our staff and it is completely unacceptable. If you would like to further discuss this matter, please feel free to contact management during regular business hours. Again, we sincerely apologize for this and we can assure you that this will not continue.

      Kierria Eaton on Google

      image It was definitely outdated, but the 3rd floor was under renovation, and I'm sure the others are close behind, so hopefully, it will be even better soon, but we had no problems, and the bed was comfy. Staff was polite, and breakfast was ok for that kind of breakfast

      Business Response on Google Mar 8th, 2024
      Thank you for taking the time to review us as well as stay with us. We are happy to know we provided you with a great stay. We appreciate the feedback and will use it to improve upon our guest experience. We hope that if you are ever in the area again, you stay with us again to see and experience all of the exciting changes we have in store for our hotel as we are undergoing a full hotel remodel and renovation. If there’s anything more that we can improve on and you would like to discuss please feel free to reach out to management during regular business hours.

      Carrie Wedel on Google

      image Clean rooms. Comfortable beds. Great price. Breakfast was ok. Not good but its works in a pinch! The staff is great! Multi day stay they actually come and make your room up. I thought that service was dead! We stay here every time we pass through. Great location and value.

      Business Response on Google Jan 30th, 2024
      Thank you for taking the time to review us as well as stay with us. We are happy to know we provided you with a great stay. We appreciate the feedback and will use it to improve upon our guest experience. We hope that you continue to stay with us so that you can see and experience all of the exciting changes we have in store for our hotel as we are undergoing a full hotel remodel and renovation. If there’s anything more that we can improve on and you would like to discuss please feel free to reach out to management during regular business hours.
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      Overall Rating

      Overall Rating
      ( 444 Reviews )
      227
      117
      42
      14
      44

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