Budget Car Rental

Wayne Lu (ZhongWei) _{on Google}

Jul 2nd, 2023

Terrible staff, doesn't care about her job, doesn't care about the customer. Not doing business with budget again.

Akiko Ikeda _{on Google}

May 1st, 2023

My so far worst experience with rental cars was with this Budget.
We rented a Chevrolet Suburban for 10 days in late March to early April, 2023.
When we noticed that the car would slip and get stuck in the snow, we checked the tire, and it was a worn out "all-season" tire. Plus, one of the tires was lacking air. We later returned to the airport desk and checked with the counter, and was told that it was normal in Alaska to wear all season tires, and the air was perfect.
This is not true, as we checked over 40 cars parked in the airport to find them all with studless tires. And, the lack of air on one of the tires was pointed out by our Alaskan landlady.
They said that there would be no problem, as the highways are all dry. But!! Who would rent an SUV just for drives on dry highways?! We needed to go into the snowy areas, and that's why we rented the SUV.
The tires we were supposed to drive on snowy roads were not studless, lacking air, and even worn out!
I told them that if we drove a car with this condition in Japan, we certainly would be caught by the police. And they answered, "No problem with Alaskan police."(If this is true, there would be a great problem with the police in Alaska.)
I must also point out that the windshield had a crack, which we were not informed when we rented the car. (They even tried to blame the crack on us.)
As a compromise, they exchanged the car with another one, which had the same worn out all-season tire. The tires (as seen in the picture) were somewhat "better" than the first one, so we had to accept, but we certainly had a very "thrilling" drive throughout our stay. Thank God nothing serious happened.
(Remind you, our driver was from the northern part of Japan and thoroughly experienced in driving in the snow.)
Later, I heard that Alaska 4x4 offered similar SUVs with studded snow tires.
I must say that Budget has no concern for safety of their customers.

Eric Collier _{on Google}

Apr 5th, 2023

Here's a reason for the two star review, This Budget is owned by a third party who doesn't honor Budget's rewards program. You will not know this until you are at the counter, none of the rental websites discuss this when booking the vehicle. As far as normal business practices, they are on par for what you would expect of a car rental store front.

Ramn Bruzual _{on Google}

Mar 13th, 2023

Second time I use budget in Fairbanks today, but they had no availability of car for my reservation and people on the counter have no people skills at all

Dominic Nicandri _{on Google}

Mar 12th, 2023

Good vehicles and good prices, they are the busiest outfit at this location it appears. Had to wait in a pretty lengthy line to get my car but besides that no complaints.