Green Motion

What a mess. Priceline reserved us a car here. I would recommend one of the major car rental services. You may pay a bit more (although after all the random fees maybe not), but you will save yourself hours of time. Renting through here added 4 hours to our travel time.
May 20th, 2021

Horrible. Worst rental experience I ever had. I booked online, but wouldn't let me leave without an insurance upcharge that tripled the rental cost. As the UK was on strict lockdown, what was I to do? Afterwards, despite the expensive insurance purchase, I was charged $569 for a small crack in a side mirror light I have no idea how it got there. Checking out the prices of side mirror light for this model car, the most expensive I found was $45 (US). Horrible company. My confidence in having a car in the UK for $107 ballooned to $860. Total scam. Oh, and my car was covered in mud, and their shuttle to Heathrow was not running, so I had to pay for a taxi as well. Terrible company.
Mar 25th, 2021

I’ve been in line for an hour watching everyone in line get ripped off and them steal their money. I called and made positive we don’t need anything but our license and credit card and they assured me I didn’t. They now won’t let me rent a car unless I pay $400!!! to use their insurance. Such a rip off.
Mar 25th, 2021

Horrible experience. Will never use this company again.
Mar 10th, 2021

As you can see in the attachment I book a rental through priceline.com. I selected the option of a supplier's choice car to save some money, however, when I arrived they told me that because I chose the supplier's choice car they will give me a 10 person van. I was surprised and I'm a single traveler. Why do they give me a 10 person van? I ask the people in the front deck can I have a smaller car? They told me that this is my only option or I have to pay $20 for the upgrade (from the 10persons van to a smaller car ) I say ok $20. Once they charge me a card and sign the paper then they highlight the item and show it is 20 per day. And I questioned him, you told me it is $20, why is $20 per day. He then told me that it's 20 per day, the card is already charged and I ( his) can't do anything or refund it. And I had been forced to take the smaller car ("upgrade" for a 10 person van to a smaller car) the upgraded charger $140 is more than the entire reservation from Priceline. On the paper, because I chose the option "supplier's choice car" it makes them legitimate to force me to take the 10 person van (I'm a single traveler), without giving me another option other than forcing me to pay $20 to get the normal car. It seems to be legitimate but how humanity forces a young single journey to drive a 10 person van alone. I don't think this is the right way to do business and treat your customer. The way they treat me is against your company philosophy."Open, honest & transparent. Choose a product to best suit your budget." quote for your company "In 2005, Richard Lowden, the founder and chairman of Green Motion vehicle rental, reacted to the global need to take genuine and positive action to play a part in reducing the effects of climate change, The concept of the organization was very simple - to give its customers, both leisure/retail and business, the choice and opportunity to rent greener vehicles, thus reducing their CO2 emissions while benefiting from greater and improved fuel economy" In this case, I don't know how your company achieves your company philosophy like honest, transparency, and reducing their CO2 emissions by forcing a single traveler to drive a huge 10 person van. In conclusion, the option of "supplier's choice car" gives the power of rental car suppliers to force a single traveler like me to drive a 10 person van and force me to pay a fee to not drive a 10 person van, this is very unreasonable and inhumanity to treat your customer.
Jan 25th, 2021