ProSource of Denver

Please! Please! Do not shop here! Paid $9,000 for some flooring that was never order! Still no refund! They just take your money! I already contacted a lawyer!
Mar 5th, 2021

STAY AWAY FROM THIS PARTICULAR PROSOURCE of DENVER! ordered carpet, paid up front, carpet was never ordered or delivered. was lied to for several months even thought they were going through bankrupcy and we're well aware that they were never planning on fulfilling my order. Not sure how they sleep at night after sitting across from them and having them promise they would take care of it, while just lying again and again and again. NEVER DO BUSINESS WITH THEM.
Feb 28th, 2021

My husband and I had a terrible experience with Prosource. We paid $2600 for some wood to put on our house stairs. After 2 weeks without hearing from them, I called to see if it had come in yet. No one returned my call. I called again 3 days later, no one again, returned my call for another 3 days. Then a guy named “ Chris called us back. He said he would look into it( wood still hadn’t arrived yet). He said he would call me back. No call..........1 week later I called and asked for The owner. I was told they’d give him the message. 3 days later I called the owner again, no call back. 1 week ago my husband and I went down in person and spoke to Jeff. He said he would refund our money and we would see it in 3 business days. It’s now been a week, no refund. I called our credit card —Capital One. They are giving us a refund and going after Prosource. Also, one of our friends had a similar experience happen to them. Please consider going somewhere else. This was ridiculous!!!
Nov 5th, 2020

Pro source had previously been very good to us, we had great experiences with excellent communication and follow through, with zero delays on several occasions, however, we were passed to a new rep who dropped the ball initially and then several others there that we have been in touch with throughout this latest order have also been unable to help us find our cabinet order. It is sad that a company like this - all the way up to the owner- doesn't care and isn't willing to help take ownership or assign the task to one of his trusted folks, I'm sure we're just a very insignificant number or order to them, but we have a remodel at a stand-still while we wait for this order (contractors growing very impatient with us). Prosource had no problem charging our card, even before we finalized everything, then disappeared afterwards and then every person we've dealt with thereafter has been very apologetic and promises to help us find the order and get status or get it delivered asap but has failed to follow up, but if the owner can't be bothered to help, the apples dont fall far from the tree, its all about leadership and in this case, it's obviously failing. I get that covid causes delays and uncertainties but you call your customers back, you apologize and tell them the status and or if you forgot to place the order just tell them or refund the money and let your customers move on instead of holding everyone hostage, including our contractors. It's not that hard to do the right thing. We were given a 2 week tome frame, we're now going on 4 weeks. Sad. Very sad.
Nov 3rd, 2020

The price is unbeatable, customer service is great. So many options, easy to work with.
Sep 26th, 2020