Boise Valley Plumbing

Service: Faucet repair Positive: Professionalism
Apr 9th, 2022

We had a drain issue with our kitchen sink and we called this company. It was an after hours (5 pm) call and we were quoted $100 service charge. We figure this would be the case and is typical. They didn't give us a price on snaking the drain we figured that was because it would be a hourly charge. We said fine and they came 25-30 minutes later.The company that showed up wasn't marked as Boise Valley plumbing. It was actually Plumbing Solutions of Idaho? I suppose that means they contract out their after hour jobs but don't tell you that over the phone. Then we were told $100 service charge (same as before ). However it would be a flat charge for snaking the drain $350. So $450? If we said no we would have to pay the $100 and have to find someone else. That's not cool. It would have been nice to be given that information over the phone. This company doesn't snake through the roof vents.  I only bring that because our previous plumber before he retired had done it that way. Due to the bad angles snaking the drain from the clothes washer drain or the kitchen sink is near impossible. We have single story house so it's easier and a direct shot to the basement. This company cut the clothes washer PVC drain so they could get the snake in and down at the right angle. He didn't ask to cut the drain before he did it.  I knew it would be difficult but communication would have been nice.He then spent hour and half running the snake with two separate machines. We also got some lecture about not cleaning our drains. Yes, they got the work done. It was expensive considering the amount of time spent $175 an hour. Not including the after hours service charge. With a crappy fix for the cut drain pipe they made without asking first. Communication isn't great either.Update after he left leaving a disgusting mess all over the floor. We started to clean up. Obviously using water. Well the floor drain that is connected to the kitchen and washer drain backed up. I will say again because it also backed up when the kitchen clogged. Called them back up and we were told it's a separate issue and has a separate charge.  So being stuck over a barrel we said fine come back and finish what you started. So if your over a barrel and have money to burn for plumbing expenses this is a good as a place as any to call.Never again.
Aug 30th, 2020

Need to clarify hours. Called at 4:30 p.m. on Sunday and was told I would have to pay $100 after hour fee in addition.
Feb 12th, 2019

This is a local company that will make sure your problem is totally fixed! I think they are Great and that's why I want to work with them in the near future! Pro Tip for zeal.marketing call them now!
Jan 15th, 2018

Big shout out to these guys for 10 out of 10 service. I called them out to my grandparents house when their hot water heater broke leaving them with no hot water. Boise Valley Plumbing turned up with a smile on their face and carefully explained the problem without trying to over exaggerate the job just to make more money. They showed them what the problem was and explained what parts needed to be replaced and why. I can't thank them enough. Honest & reliable service.
Sep 20th, 2016