Hertz Car Rental - Metairie - North Causeway Boulevard

Shanique Sims _{on Google}

May 14th, 2021

They dont answer their phones at all

Gregory Tatem _{on Google}

Mar 28th, 2021

30 + people all standing in line to get a car on a Saturday afternoon and only ONE clerk to check us out. I was still at airport 3 hours after my flight landed. Not the clerks fault, she was there working her off day so she said. Service was great once i got to counter. Vehicle has been great so far.
To me...this is one of those instances where management, supervision or corporate should have gotten involved (shown up) to make a difference and help out. HOW ARE YOU GONNA HAVE 4/5 CAR RENTAL COMPANIES AT A BUSY AIRPORT BEING COVERED BY JUST ONE PERSON?

Melissa Propst _{on Google}

Dec 23rd, 2020

This place has absolutely no customer service, they told me I could pick up my car at 5pm that was already paid for in full and then closed at 5 when I was there to pick up the car. Called to try to pick one up from a different location and they told me there was nothing they could do. Why wouldn't you call someone and let them know you have to pick up before 5. The manager was xtra rude when I called customer service, she didn't even try to accomadate us when the mess us was on there end. As a business owner I would never recommend this place to anyone.

James Alonso _{on Google}

Nov 28th, 2019

I reserved a car online and when I got there they didnt have the car available. Granted it was a same day reservation but they should update their online system to better reflect their inventory. They put me in a large truck since it was the last thing available so I was grateful that the agent accommodated me. However I return the car 1 hour before closing the same day and had over the key to the agent and she forgets or just doesnt bother to check in the vehicle. I ended up getting charged several hundred dollars in additional deposits that I later had to make 2 phone calls to fix. Returned car on a Thursday, noticed the charges Friday evening and this locations is closed on the weekend so I didnt end up getting this resolved until several days later and corporate customer service wouldnt stop the additional daily deposit surcharges until they checked the vehicle in.

Lachlan Howat _{on Google}

Aug 9th, 2019

Booked in advance. Car was ready when I turned up. Was out the door in 10mins. Quick and easy. Car was clean and good to go. Thanks again