Budget Car Rental

Victoria Zettl _{on Google}

Apr 3rd, 2024

This was the worst rental experience I have ever had. The company did a bait and switch at the end of my rental and quoted me $216 for my total rental. When I returned my vehicle 2 hours and 15 minutes late, they charged me $313. The rental contract clearly states that it would be an additional $6.07 per extra hour. This company misrepresents their products and Rooks their customers. Do not rent from budget. I tried to dispute the charges and the airport manager will not call me back.

Anastasia Griffin _{on Google}

Mar 29th, 2024

Great price and nice car. Simple pick up and drop off.

Timothy Peres _{on Google}

Mar 2nd, 2024

My go-to for all my car rentals.

C _{on Google}

Feb 29th, 2024

If I could give 0 stars I would. This has got to be one of the scammiest groups of people Ive been around. They conduct their business in an unbelievably shady way. We reserved a sedan for our visit to Springfield. We were told in these exact words from the female agent Christa when checking in for our reservation: Oh looks like we have a 4Runner for you. Normally we use enterprise so when they say this it means whatever car you ordered they dont have so theyre just giving you what they have. Thats not the case with Budget but they will not verbalize this with you, they will just charge you more money for an upgrade without telling you. The reservation was booked for about $138 for 3 days. When talking with the manager Bryan he backed his employee telling us that she didnt need to verbalize it because it was hidden in the paperwork that we signed. There was absolutely no verbal indication that they were trying to upgrade us to a nicer car, we would have vehemently declined if that was the case. Bryan the manager admitted that Christa didnt verbalize it because she didnt have to because we initialed the contract. He essentially admitted that this is their up-sale tactic. They just start naming cars and expect customers to agree and then they quickly have you initial without going over the upgrade/up-charge on the card. We were also charged twice on our card in two amounts of $502 for a total of $1004, and when we brought this up to Bryan he blamed the bank app and said the bank app must just be broken and glitching because in his experience working here and at hotels thats what happened. Well we called the bank and the bank app wasnt wrong, we were indeed charged twice and had to dispute the second charge and have a new card issued because Bryan the manager at budget cant take any responsibility for him or his employees mistakes. Either that, or these are their standard business practices that include trying to swindle people out of their money by secretly upgrading their car without any verbal acknowledgment or confirmation and agreement from the customer. We will never use Budget or Avis ever again. It was by far the most unprofessional experience we have ever had with any major corporation or business.

Megan Panko _{on Google}

Feb 17th, 2024

Car was great but when I arrived I was only offered partial or full coverage. Like a dummy I didn't ask why I didn't have the option to decline. My bill was $100 more than it was supposed to be.