Avis Car Rental

Kim & Jason Smith _{on Google}

Mar 16th, 2024

My wife and I have always rented from Avis and have never had a problem like we did last week. We were picking the vehicle up at the Manchester Airport in New Hampshire. When we went to the counter to pick up the keys, as we paid for it online, the clerk said she needed a major credit card in order to rent the vehicle. Now we have rented from Avis 3 times in the last month and we have never had to show that we have a major credit card. Personally, I don't want one nor have I ever wanted one! They wouldn't rent the vehicle to us, or refund our money. Come to find out it was because my wife had an instate DL and if you're not coming off the airplane with an in state DL or a major credit card you're screwed. I definitely won't use Avis again and I hope this review reaches thousands of people who don't have a major credit card. What a fn joke!!

Lawrence Berger _{on Google}

Mar 10th, 2024

3rd choice of car rental places. Rented a luxury car for a business trip. Reeked of smoke, transmission slipped and brakes were at 25%. No recourse from customer service either at local branch or online. Never again.

Karen G _{on Google}

Mar 8th, 2024

The vehicle was unsafe had very bald tires. Was told it was fine. This vehicle was completely unsafe to be on the road and we were sliding everywhere. The vehicle wasn't clean at all was dirty inside and out. Even had things inside left from the previous people. The vehicle had lots of damage to it also. The vehicle was blocked in by other vehicles I had to squeeze in just to move it out of the spot they shoved it in. The staff was not friendly at all either, very rude. I was even asked to show 2 proofs of identification along with my major credit card. Every time I have ever rented just id and credit card. I also paid for the insurance through the third party and yet still was required to use my own personal insurance. What was the point of the insurance offered and paid for if I couldn't use it. We ended up having to to return the first vehicle and get another one which was a whole process to do. Huge waste of time. The road side assistance however was helpful as they could be. They kept calling the location and nobody answered. We had to drive all the back to the location a good distance in an unsafe vehicle not knowing if another would be available. We ended up having to change our plans on our family vacation which was very upsetting. I was told someone would reach out to us regarding the unsafe vehicle that we were given to drive my family around. Still haven't received a call it's been 3 days. Overall horrible experience.

Katie Levesque _{on Google}

Mar 5th, 2024

If I could give zero stars I would. The rental broke down 2 hours into our trip, leaving us stranded at 2 am with my children. Was told to get a hotel and I would be reimbursed. Had to call around to different locations to find a replacement. Then had to fight to get refunded because the rep I spoke too didnt notate. I went with Avis because it was a cheaper option and you get what you pay for! If you want to be stranded on the side of the highway and be thrown 10 hours off schedule I highly recommend them. If you would prefer a safe and easy trip go elsewhere.

Julie Foster _{on Google}

Feb 29th, 2024

Loved being rented a car with an expired registration and expired tags. Being pulled over in TWO states was lots of fun...not. After reading the below reviews, it seems like Manchester, NH has no desire to Do Their Jobs!