The Carlyle, A Rosewood Hotel

Apr 4th, 2024

Mar 29th, 2024

Mar 26th, 2024

I'm always biased to stay at Rosewood properties when there is one in the city I'm visiting. I've stayed in 4 other locations and everything has been impeccable and will continue to do so, but sadly, never at The Carlyle property again. Freddie, at the front desk, made us feel like we were not welcome. We arrived from a red-eye flight and our room was not ready at 7 am, which we COMPLETELY understand, I was not expecting it to be, but when I asked if it was possible to get a room to refresh or the room a little earlier, she said: Well, you should've booked the night before, the "cheaper" rooms are not available, I can't do anything for you until 3 PM. We went to have breakfast, walked around the city, came back at 1 PM, and as soon as she saw me walking to the front desk, shouted to her boss: It's not ready, it's not ready. Mustafa, her boss, was extremely attentive and told us he'll have our room ready soon. Came back at 1:45, she saw us come in, went out of the front desk to the entrance of the hotel to tell us our room wasn't ready with the worst attitude I've ever received in a property, let alone a $1000 plus a night one. We ignored her, asked for Mustafa, which informed us our room was READY!! She wanted us to leave again before he came back to tell us it was ready. UNBELIEVABLE and UNACCEPTABLE. The history of this hotel deserves better than this. Everyone else: Mustafa, Ernesto, Anton and many others, were extremely attentive, apologetic for their co-worker and amazing humans. Room was extremely well clean, bed was amazing and has a shower you never want to get out of. Unfortunately, with so many other great options in New York, I will not be staying at The Carlyle again.
Mar 26th, 2024

Rosewood Worst Place. a 2-bedroom suite at the Carlyle Hotel in New York from March 22-24, 2024 (OL LEC, Booking #11375797) for a staggering $6,926.82, I anticipated an experience befitting the luxury and elegance often associated with this storied hotel. the reality was a stark departure from expectations, characterized by a series of disappointments and discomforts. Upon Arrival: Immediately, a peculiar struggle over our luggage with the hotel staff ensued, necessitating six phone calls and an hour's wait to have our bags finally returned to our room. Utility Issues: Our stay was further compromised by a one-hour blackout on March 23rd, purportedly to honor a NYC "woke green policy" event, an inconvenience that was neither anticipated nor appreciated. No Hot Water: Additionally, the lack of hot water from 9 PM on March 23rd to 11 AM. Everything is so old and bad maintenance.Lot of water noises, WC flushing noises. Room and Comfort: The suite, advertised with grandeur, felt totally cramped and outdated. My son was block inside his room door and closet door tangled together, crazily he had to call me on my cell phone to escape doors blocking him. The air conditioning system, seemingly untouched for decades, was totally inefficient and noisy. The fact that windows wouldn't open and the absence of a terrace in the suite only added to the discomfort. Pervasive musty odors and dim lighting, especially in the minuscule outdated bathrooms, underscored a general sense of neglect. Dining Experience: Our anticipation for the Caf Carlyle mini concert booked was marred by obvious favoritism shown to neighbors tipping staff over registered guests. Despite our reservation we waited 12 min, and finally we were offered a table in the corridor. i had to pay $100 extra to manager directly for a table at the piano bar, leading us to dine at Bernardin instead of the hotel. we were NOT refunded the paid dinner on tock but only proposed to come back tomorrow. claim pending. The breakfast service, similarly, run by a third-party restaurant with opaque pricing, favoritism again neighbors tipping VIPs over genuine hotel guests. Its a small mafia with management complicity. exemplified by a baffling $177.39 charge for a modest breakfast. when you ask an extra croissant, they charge a pastry basket. The hotel's atmosphere was further marred by the extensive presence everywhere of ultra cheap tourists that purchased travel agent discounted USA tours, contributing to a less-than-exclusive environment. The absence of a dress code was glaringly evident, with all guests in flip-flops and T-shirts crowding the lobby and utilizing rooms to their maximum++ occupancy. The hotel's elevator system was deficient, tiny (barely 1m) and slow lifts causing ++ wait times, highlighting the hotel's gross mismanagement of basic operations and guest comfort. Despite a full-time operator, mandated by the New York Fire Department for the 80-year-old system, accessibility was a major failing. Disabled guests are notably disadvantaged, unable to reach upper floors due to a policy that reroutes the elevator to the first floor in emergencies. Conclusion: The Carlyle Hotel, as experienced during our stay, fell woefully short of the 5-star luxury it purports to offer. The stark disparity in treatment between hotel guests and favored neighbors VIPs, coupled with outdated facilities, a lack of basic amenities like hot water, and a general atmosphere of neglect and mismanagement, paints a disappointing picture. The presence of East Europe tourists in beach casual attire, taking advantage of discounted tours and overcrowding the hotel, detracts significantly from the exclusivity and elegance one might expect. myriad issues encountered, from service failings to logistical inadequacies, serve as a cautionary tale for potential guests, underscoring that a prestigious name and address cannot compensate for fundamental hospitality failures. I advise totally against staying at the Carlyle Hotel, it fails to live up to its promise of luxury and exclusivity.
Apr 9th, 2024