Monro Muffler Brake & Service

Apr 7th, 2024

Very sad to have to write this review. We have gone here for full tire replacement a couple times and have been very satisfied - and the manager we usually dealt with was great. However, we dropped a car off just for a balance and rotation. A different manager handled the transaction and called to say we needed to replace the brakes - "only 1% left - you'll do significant damage if you drive on them for much longer." Anyway, we didn't get the brakes done because I do my own brake work. I ordered new pads and pulled the tire and found about half of the pad was left. So, they're fine if you want to buy their tires and if you know what you want - or probably just if you get the good manager - but do not trust them if they tell you your car needs work.
Feb 20th, 2024

Feb 10th, 2024

Feb 9th, 2024

I would rate them ZERO STARS!!!!! Very unprofessional, scammers, and thieves!!!! My sister took her car there for a starter issue they told her it wasnt a starter issue, then seized her engine and then told her it was actually a starter problem !!!!! Then proceeded to tell her to buy a new engine or rebuilt one and paying them over $800. Then decided to steal items from within the vehicle and blame it on homeless people when they had the key. When asked for camera footage all of a sudden they dont have cameras ?! How when you are a mechanic shop how are you protecting peoples vehicles that are left on your property??? They dont care about nothing but digging into your pockets. This business deserves to be shut DOWN IMMEDIATELY!
Jan 11th, 2024