Castle Dental

The orthodontist team is great but the front desk staff is terrible. They scheduled an appointment with a hygienist that is no longer with the team. They had ample time to change the appointment or notify me. But waited until I already took the day off and was waiting an hour past my appointment time to tell me I wont be seen due to their poor planning and scheduling. They are very inconsiderate of people times and schedule so now I have to wait several months for my service. Just look elsewhere if you dont want your time wasted.
Apr 12th, 2024

I am satisfied with the orthodontist and the office, however not satisfied with the fact that I was told from their call center that 1st time patient with cleaning, X-rays would be $59. Or if I wanted to go with this plan of $79 which would include the X-rays & cleaning and if other services or procedures were needed they offer 30-40% discount. NOT TRUE! After my exam, I was sent to the financial person to discuss the plans they offer...couldn't get my cleaning, was going to have to make another appointment to see the hygienist then evaluate me again before the cleaning. Original appointment was scheduled at 1pm. Didn't get called back until 1:45pm.
Apr 10th, 2024

The person that performed the services that they was very kind and very professional at doing her job. I felt very comfortable at all times.
Mar 31st, 2024

The worst service in Houston. I will never go to the Pearland location. They are not Profesional.
Feb 16th, 2024

No issues with the dentist/hygienists I have been seen by. Ive had 2 appts at this location but today was the 2nd time I have walked in thinking I had an appointment and they havent been able to see me because they dont have a hygienist. (Office manager literally just said to me, apparently no one wants to work) The first time, I had stopped by in person and made an appointment, and when I showed up for the appointment they didnt have me in their calendar. The second time was today, where this appointment was made months in advance, I had requested off work, I had woken up earlier than usual (night shift worker) to get here, AND I had driven 30 minutes because I had moved further away. (I actually wasnt going to use this location anymore because I was moving, but at my last appointment in the summer this same office manager had convinced me to go ahead and make it just in case I didnt get a chance to find a dentist closer to me in the meantime) The office manager told me that her employee had said she called everyone from the afternoon to let them know they didnt have a hygienist. No one called me. I only got 2 texts this week confirming my appointment. In short, this location seems disorganized and understaffed and if your insurance allows it I would go somewhere else.
Mar 15th, 2024