Aurora Plumbing Supply Co., Inc

Aurora plumbing has the best parts dept anywhere. They not only sell the parts, but they help you figure out what you need, what the problem may be, and give you advice if you want to do it yourself. Every single person in the parts dept is truly helpful and knowledgeable. Thanks guys!
Apr 7th, 2024

Not interested in helping anyone. Try other store.
Mar 16th, 2024

The staff just want you to be wrong and have massive egos. They will punish you with attitude even when you're right! If you can, take your business elsewhere and avoid their blatantly crazy mark ups which was 28% on the product I bought! Plan ahead and buy online.
Mar 13th, 2024

I went in today to research a new tub & shower system. I had no idea how unhelpful a sales-person could be! She stared at me, and made me work hard to eek answers out of her. I have a bathroom project coming up and she could have made an easy sale - boom! I'm done with Aurora Plumbing and will tell anyone who asks to stay away.
Mar 5th, 2024

Lovely showroom. Beautiful displays with clean professional backdrops. Strange customer service. I walked in today unaware of the time. My fault. It was almost time to close. A customer was ahead of me being helped. I wandered around. Then, a gentleman waked passed me, half locked the doors and turned off the light above my head. Traditionally a customer is asked if they have been helped first, and politely told the business is closing. I was a bit startled. He was kind enough to finally address me and I told him unfortunately I work the hours they are open. I don't think they meant to be so awkward when I was informed my needs could be met by email, and he did give me a card. To my embarrassment the feeling I was left with was "If we don't see you or verbally talk to you we would love to help you.". Disappointing considering we live by Carkeek and need a bathroom remodel this summer. I want to support local, but do not want to feel like an unwanted pest not worth greeting. I should have checked the hours and gone somewhere else more compatible with my work. My mistake.
Apr 2nd, 2024