South West Plumbing

Jan 14th, 2022

First they came out to retrofit a bathroom with old galvanized pipe to new pipe, quote was 11k which is insane. didn't go with them for that, so just had them cap off an old galvanized pipe (600 dollars, still insane prices since it took 45 minutes) and then they left. an hour or so i noticed a pinhole leak, Kris was the plumber who took care of this. I called and reported the leak that was caused by the work and they said "because it's a foot and a half away from where we capped, and because it's old plumbing, it's not under warranty, it would have happened at some point or another" just ridiculous. now we have a leak in our basement and they wouldn't even consider remedying the problem they introduced from their work. If they can't warranty work on old pipes, don't do work on old pipes? Wouldn't recommend southwest plumbing unless you have a serious emergency and your house is brand new so nothing else could go wrong. they'll rip out an arm and a leg to fix the most basic of plumbing problems. Brandon was the service manager who declared "this isn't in warranty because they're old pipes". Total joke, ran around in logical circles as he tried to explain what was in warranty and what wasn't. there was no rational to it, totally subjective that they just didn't want to fix the issue they introduced. could have taken then 20 minutes to fix but nope, poor service is their motto i guess! Service: Pipe repair
Jan 13th, 2022

Absolutely the best, professional, on time, and all I can say is two thumbs up, 5 stars.
Jan 12th, 2022

Very professional and communicative!
Jan 11th, 2022

I am so impressed by South West Plumbing. Evan was highly professional. He set expectations for how the service visit would proceed, what I could expect during the visit, and the information I would revive to make decisions. I never felt like there was even an ounce of “up-selling.” Once we agreed on how I wanted to proceed he and Brandon were quick and thorough. While I hope not to have another plumbing emergency any time soon if we we will call South West. Services: Pipe repair, Tap repair, Tap installation
Jan 9th, 2022