Aurora Plumbing & Electric Supply

David W _{on Google}

Feb 17th, 2023

Horrible customer service! Ordered and paid including shipping for toto parts on Dec 11th for my shower thru them. Initial experience was good but turned bad soon after. kept promising me dates on delivery that never happened. Have called several days and each time they say their store person who ordered it needs to provide an update to me. Nobody in the store seems to know what is going on. Cannot get them to call me back with an update on delivery . Guess I will need to deal with the store manager and hope for the best.
UPDATE: Shawn from Aurora reached out and worked with me to get the parts I needed. Great communication and finally got my parts in time for my scheduled plumbing job.

Ian Rush _{on Google}

Jan 25th, 2023

In my experience the employees make you feel dumb and their simple products are over priced. Ill get a $3 part from home depot over $12 here anytime.

Pearl Yang _{on Google}

Jan 1st, 2023

The reception staff are amiable,and the maintenance personnel are professional and skilled,serious and responsible. The charges are reasonable. Highly recommend this company.

Gary S. _{on Google}

Jan 23rd, 2023

I had a slow leak from my refrigerator water supply valve and so I took it to a big box home supply chain less than 5 mile from my house. Their so called plumbing expert sold me a repair kit with a bunch of different seals for $10. I took it home and replaced the seal as instructed and it still leaked. Actually worse.
So I drove down to Aurora Plumbing and showed it to one of the knowledgeable guys behind the counter. I believe his name was Joel. He told me my options and then he took my disassembled handle, valve and screws into the back. After a few minutes he came back with my valve all put back together with a new seal. He even cleaned off the hard water deposits for me! Talk about excellent customer service!! I was in a bigger shock when I went to the cashier and my bill was $1.05.
I went back home and reinstalled the valve and it works perfectly! After this experience, I am not wasting my time going to the big box hardware stores ever again for plumbing issues! Yes its a longer drive but these people are true experts who know plumbing and I'm not making multiple trips wasting my time and money! Thank you Aurora Plumbing!! You have a new customer for life!