Monro Muffler Brake & Service

Friendly staff and reliable service will be back again
Apr 8th, 2024

Monro consists of a bunch of creeps. My Monro experience started at the highway 100 location where i came in needing new tires, tpms and balancers (common sense) I purchased 800 dollar tires only to have to return numerous times after, Aaron a MANAGER was more concerned about fraternizing with me rather then doing the job correctly. I had to return 3 other times, because I left with unsealed tires, no tpms sensors or balancers. I returned only to have the balancers come off 5 different times, along with the tpms sensors never even being calibrated twice. Do the math how many times I had to come in. Hwy 100 location shut down, I then transferred to this location. Still being ignored, calling corporate ONLY TO HAVE TO KEEP RETURNING STILL. finally the balancers were put on correctly by a older gentlemen that can do his job correctly, but only could seal one tire so I drive around filling my tires with air daily, oh and the 800 dollar tires, theyve picked up 4 nails, my final experience with this horrible place resulted in getting my tire patched from yet another nail, only to keep losing PSI, serious training should be provided for employees. Thanks for the long 3 years of absolute intolerable, unacceptable experience! Dont worry Ill never come back, but anyone reading this I wouldnt trust a single soul to work on your car there Ive rotated through just about all of em!
Mar 30th, 2024

Noticed some vibration when braking earlier in the week so I knew I was gonna need my brakes checked but had a very busy week ahead of me and was hoping to get it fixed next week but experienced metal grinding sounds while driving and knew immediately this needed to be fixed asap. Found Monro Auto and called first thing in the morning to see if they could check out my car. They mentioned they had a full day booked but still accepted me to drop my car off and within a few hours checked it out and told me I needed new pads and rotors. Couple hours go by again and Im told the calipers were fried as well and needed to be replaced. I was surprised by the extent of the repairs and cost but each time they called and informed me of the issue and price. Also had told me that my battery was dead and needed a new one, total surprise to me but I found it beyond normal customer service to have done an inspection on my car without me even asking for it and informing me openly about the issues. They managed to also find a couple coupons and saved me some money which was greatly appreciated. All this on a Saturday no less! I will gladly bring my car back to them for any future repairs.
Mar 25th, 2024

Mar 21st, 2024

I truly wish I could give zero stars with a review. First thing I brought my traverse in with a humming noise at only a certain speed. I told the guy that I noticed some of the weights not on the tires when I changed the pads recently and asked them to balance the tires. Even tho he told me the tires did indeed need balancing that the humming noises did continue and he said my transmission was going out. While I do not know a lot about cars I do in fact know this was not the noise of a transmission. So I went home and thought to myself hey let me check my hub bearing and yep it was indeed the hub bearing and tested to check for the noise and indeed the noise was gone. But I also thought myself let me check my transmission fluid and inspected it and it was dry. Even though I cant prove it I do believe him to have removed it. Dont take anything you own to this place they have no idea as to what they are doing
Mar 18th, 2024