Alaska Television & Internet Services

Customer Service took care of my internet problem quickly and professionally..

Great service and super friendly. We were tired of GCI and paying too much for throttling back and we really don't use the internet THAT much. Also, we would get cons ... more

I have had multiple interactions with multiple MTA personnel in the past few weeks. From office staff to field techs, hand's down, I have been completely impressed with M ... more

Very helpful, informable information.

Terrible customer service.

Quick service... To professional staff, no smiling...

The staff are great. So kind and welcoming!

Critical: Quality

Just moved to town, and Will provided the friendliest and most efficient install I've had. Thanks guys!

Helpful and fast!

Direct TV comes when we have a problem which is rarely, I like the service and how cheap it is especially with having AT&T love both services.

They pick up the phone and offer a quality and affordable service

I'm only giving Gci 3 stars because of the customer service in bethel is the best.

after three years of excuses for delays in burying my cable they finally admitted it would be another three or four years before they could get to me. obviously that was ... more

So helpful and knowledge!

Terrible and Horrible, As Always. First of all, i had to wait for an hour to talk to the customer service every single time. I have a poor connection with wiring in the A ... more

Don't bother going here and waiting your time. All they can do is call customer service

Unpleasant several times to many people

The employees in that store leave a lot to be desired. The guy told me he would order a phone for me he would call me within a week never heard from him when I went to go ... more

Go to Spitspots, att, gci, anyone else. Acettek has lots of outages, das, sometimes for a week, his fix is unplug modem. Very slow. . 025 mbps. Most of the days, when it ... more

Might use them soon.

Great, responsive service.

Friendly staff

not worth my business needs completely overhaul

I prefer this branch for its location inside the 5th Ave mall which makes it convenient. Plus I rarely have to wait longer then a couple of minutes to be helped here if a ... more

Great location. Excellent customer service. Brittney was really helpful with getting me set up.

Great Telecommunications Contractor. They are NOT an Internet Provider.

Owned 3 businesses here. Started using gci services when they arrived here, both home and business. My bill last month over 900. Loved Nick, Don and Vaughn but today h ... more

I had just switched to GCI from ATT before traveling to the lower 48. I told the customer service person that I was traveling outside and asked if I would still have serv ... more

Customer service was less than helpful; it almost felt like we were inconveniencing them by calling with connectivity issues. Also, if we had any questions or problems wi ... more

After a stormy day and night of rain and miserable weather our KPU internet, phoneline and tv service were disabled. We were able to talk to an individual (Noel) at KPU ... more

I have my gripes but they are from a few years ago. Seems to have turned around and gotten better staff since then.

Dean was very helpful. Went up and beyond normal customer service. Thanks

I called the main office and the lady that answered (I forgot her name *sad*) answered about 50 of my questions. I had questions about their service and competitors. She ... more

Extremely knowledgeable staff knows what they're talking about and knows how to get you the right product and the help that you need. Only complain is the wait time but y ... more

They got phones on the go and you dont need to hook them up with cool different options

On Feb 25th money was taken out of my account for a service they could not do. I live too far from the hook up. I requested my money back, it has been just about a month ... more

Worst service connection I've ever experienced. We signed up for their top plan and bc of something on their end we have not even received what we signed up for. We recei ... more

I cracked the screen on my phone five years ago and finally decided to go in for an upgrade. I was greeted by an employee that said you have to sign in and pointed to th ... more

:-) yes google still the same

The customer service provided by the Borealis Broadband team is always excellent from the first call when you get to speak to a person vs. some long voice mail menu, quic ... more

GCI customer service is the worst. Would never recommend this service to anyone

I have been a customer for years

This review is specifically for the staff- Athina. My husband and I had a tricky phone transfer from an old carrier and she helped us through the long arduous process wit ... more

Great company. Customer service couldn't be better, in a complicated line work.

Service was good. Ladies there were nice and helpful.