Norfolk, VA Financial Institution

Customer service is always A1 top quality I come through all the time for my deposits Kanita get me right Everytime and if she not there Maria get me right Everytime I do ... more

No good customer service here, funny how all good reviews from this site are from employees, Alisa, Sue and Tiffany all work for the company posting fake reviews because ... more

This has changed from 5 stars to 1! 21 years with Suntrust, personal and business at this branch. However, they made HUGE paperwork error, and it cost us Thousands durin ... more

Ms. Teresa was very polite and professional. Excellent Customer Service. Explained everything to help me understand. Scale from 1-10. Ms. Teresa 10's across the board.

Awesome job

Ms Dawn was very polite and serviced me pretty fast. Great transaction,will be back soon !

Undoubtedly the most incompetent company I have ever dealt with in my 57 years (100% true fact). How they even stay in business is a wonder. They lose payments, communica ... more

Best place to cash my check. Always in and out and very friendly

Debbie displayed top expertise, knowledge and customer service from beginning to end. She was there for us with no delay. So trusting and so pleasant.

Absolutely best customer service I ever experienced with any bank. Terri and her team are absolutely experts in whatever banking needs for your business or personal acc ... more

Fast, friendly and knowledgeable.

BAD BANK. Took forever for money that I put in the atm to post to my account

Gpf was instrumental in helping my towing business get the funding for our new location and truck. Ill come here for another low interest loan when this ones done!

Having an impossible time getting a hold of anyone here to get some information and help with signing into my account.

They charge 100$ fee to take a loan out. And then they charge a 55$ fee to make a payment on it. Why is my fees almost as much as my loan!? They dont tell you that until ... more

I retired from one career but found myself drifting. I was recruited by Office Team and placed in a job that is just perfect. They call frequently to make sure I'm happy ... more

This place is a joke I was told I had to have a bank account for a minimum of 30 days in order to do alone with them. I've had my account a little over 30 days. I go in a ... more

It's a nice small Bank

They are so very nice here! They deposited my check when I was making payments on my loan I'm very mad made my account in the negative and I have the proof I made my paym ... more

Bad company to work for! The people there are shady and two faced! They will single you out and they treat their employees like little children! Training is insufficient ... more

They gave me no info on my accounts when I bank with them.

Racist bank provided all paper work necessary to open account, wouldn't open account made up reason, that paper work 3 weeks, wouldn't work on account keep giving excuses ... more

Paid off an old debt years ago and it just happened to pop up on my credit again out of nowhere and it brought my score down big time. The woman I spoke to on the phone w ... more

Its closed permanently

The low rating here is not a myth! You have to have an account to change $20s into $100s. What’s the point?