Atlantic Bay Mortgage : Birmingham

Stephanie Barnes _{on Google}

Mar 5th, 2023

I haven't closed yet, but hopefully will be soon. I just felt the need to share my experience so far. Scott and his team have been amazing. I've been so impressed at how they have been on top of everything. They have literally made this experience so easy and stress free for me and I couldn't be more grateful. Sabrina has been so responsive and has a great attitude and I just feel very comfortable with her which is unusual for me, so thank you, Sabrina.

Scott Dahlke _{on Google}

Jul 30th, 2023

Atlantic Bay jeopardized my home purchase multiple times by their own incompetent, laziness, lack of expertise, or poor internal communication.
They nearly cancelled my home closing by requiring monthly documents be provided to them not knowing those documents would only be made available to me AFTER my closing date. I had to pester them and ask for a work around. If I had not pushed, I could have lost the house.
Then on closing day, not only did they not provide me instructions or information on how to make my down payment, jeopardizing the deal, they also included in the paperwork the WRONG down payment amount. I requested a different amount over the phone and in writing three weeks beforehand and they still got it wrong and forced me into a difficult financial situation in order to secure housing for myself and my family.
Also, the information/document sharing process was highly questionable. Not only did the pipleline coordinator give me unprompted (and highly inaccurate!!) tax advise, she was wanted all my sensitive documents sent over email as attachments instead of using a secure web portal, and even request that I just give her my bank login information so she could go in there herself.
In this tough housing market, I would recommend no one be forced to deal with such as incompetent organization that could impair either your finances or your housing security.

Yvette Thomas _{on Google}

Feb 16th, 2022

Getting approved for the home could not have been more pleasant than the experience we had with LenderOne! This is our first time purchasing and they walked us through every step explaining and being very helpful when it came to helping us get the necessary documents. Our closing was fast and thank to LenderOne we have our Forever Home.