U-Haul Moving & Storage at Kanis Rd

DeAngela Jones _{on Google}

Jun 23rd, 2023

The general manager and his wife were very rude! They never informed me that someone was taking my lock off of my storage! Then when I tried to see why thats when they told me they rented out the wrong storage! I had to contact the cops to get into my storage! DO NOT I repeat DO NOT go to this place at all!

CB P _{on Google}

Jun 20th, 2023

I would not recommend this location at all. Im seeing ALL the negative reviews earlier I cant imagine why corporate allows customers to be treated the way they are. The manager Chris was rude and condescending to me today regarding the re-rental of the same van. Attitudes flow from the top down and this locations employees behind the counter reflect that as well.

Jaylene DeJesus _{on Google}

Jun 9th, 2023

If I could 0stars I definitely would.
The manager Chris York was extremely rude to me. I've Nevee had a problem until now. I was over charged by a day. My contract says renting by 630 and it was brought back about 515. Place was closed. Why still get charged a whole day even when I brought it back before the return time.
I called customer service and they explained some things to me. When I told Chris about that he said he doesn't care what they said. Extremely Rude

Matthew S _{on Google}

Jun 6th, 2023

We showed up to get our reservation, and they cancelled it without telling us. Thanks for screwing us over, and then being an absolute a-hole about it after.

Sascha Eisenstein _{on Google}

May 28th, 2023

DO NOT USE THIS LOCATION. The staff were extremely rude and blatantly refused to help me. When I arrived, they told me I had to pay an extra fee to have an employee disconnect the auto transport. I have used this exact service in multiple states/cities and have never been asked to pay extra for help. When I asked whether I could pay that fee in that moment, they said no because it was not a part of my original rental contract, and so refused to even try to help me. When I called Uhaul for help, I was informed that this policy did not exist and I was told to wait in the office until the person on the phone could help me further. While I was waiting, this location's manager (who was unprofessionally dressed in flip flops, shorts, and a t-shirt with no identification that he was a Uhaul employee) called the police to have me removed because I refused to leave before I was helped, as I was advised to do by the Uhaul representative on the phone. Just a horrible first impression for people moving to this city.