AutoNation Hyundai Carlsbad

Justin the GM was honest and transparent which was a breath of fresh air for dealing with a car dealership. Nothing hidden. Answered all of my questions. He and his team got me in and out of the dealership quickly as I requested. No pressure. Just left with the vehicle I wanted, the terms I expected, and most importantly, none of the hidden dealer fees that everyone else is charging over their advertised cost. I would recommend Justin and Autonation Hyundai Carlsbad to anyone.
Apr 4th, 2024

Apr 2nd, 2024

Inappropriate behavior of not caring about the customer
Mar 29th, 2024

I brought my car here in January to have the backup camera replaced. The service advisor, Valentin, told me it would be 5-15 business days for it to arrive and he would call me when it came in and if for some reason he didnt call me after 15 business days, to call him. 15 business days came and went with no calls, texts or emails. So I called and left a message with the service department asking for a call back with an update for once a week for over a month with no response. Ever. In mid March, I went to the physical service department and spoke with Manuel. He said Valentin no longer worked there and that a manager would call us in 24 hours to give us an update on when we could get the backup camera replaced. He sent my husband a text confirming so and said to text him at that number because it comes straight to his computer and he would respond right away. We never got a phone call and he never responded to any of our texts. The following week, March 22 (2 months after the initial visit) I went back to the physical service department at the dealership since I was getting no where with phone calls or texts. After waiting 40 minutes with my toddler for any information, Manuel finally called me over to tell me that the backup camera arrived January 31st but he thinks that it got sent back, so he was going to order a new one and to check back with him on the following Tuesday. I left, came home and got a phone call from another service advisor, Ernesto, who said to bring the car in the next day and he would take care of me. So I did, I brought the car in around 8am and it was done in a few hours. Ernesto walked me to my car and asked me to please give him a 5 star review because he took the initiative to find the back up camera and get it replaced. I was shocked. I understand that things get busy and bogged down especially when a team member leaves, but to be literally ghosted for 2 months and then asked to leave a 5 star review is egregious. Auto nation Hyundai needs find a way to work together as a team to meet the basic needs of its customers. I wont be coming back here for any future repairs, Id rather drive to Orange County or Escondido.
Apr 1st, 2024

It was annoying to have to return for a second anti-theft recall. When I arrived at the dealership they were short staffed and although four employees were there, no one knew how to check me in except the manager, who was otherwise occupied. The good news is that they did provide Lyft roundtrip to my home so I didn't have to wait for the repair to be completed. When I picked up the car, I was repeatedly assured that I would receive an emailed copy of the invoice, which was required to receive a rebate. When I called to inquire I could only reach a call center. No one had a number for anyone working at the Carlsbad location. I left additional messages by phone and email. I never received a reply or the the electronic copy of the invoice. A frustrating experience.
Mar 29th, 2024