Preserve at Marin Apartment Homes

Prompt response and job well done
Mar 25th, 2024

Hernan is what makes this beautiful place work! The residences are absolutely wonderful with stunning views - but it is Hernan who is the real treasure of this place. He makes you feel so at home and is incredibly responsive to the needs of the residents.
Mar 16th, 2024

Mar 16th, 2024

Mar 15th, 2024

Update: First, I still believe Lindsay and Hernan are the best. They're responsive and easy to work with--truly a pleasure. I reduced my rating for a few reasons: 1. My first renewal notice arrived, and they wanted to raise my rent by 11%; that's asinine. It's been one year! lol. It's now listed on their site for 25% more than I pay (I gave notice - I won't renew). Wild. 2. I live on the second floor of Building 5 and can hear my neighbor above me on a daily basis. I specifically asked about noise prior to moving in and was told it wasn't a problem. After moving in, I learned the prior tenant had issues with the same noise. In short, I was lied to. My neighbors have similar observations about the noise from above. 3. The corporate team (and interim community manager) is aware of appliance issues and isn't proactive about swapping out equipment until it breaks or impacts your living. My sliding glass doors broke and were inoperative for months, and my dryer stained my white linens with grease stains. Both issues were resolved, but my rent wasn't reduced, and my linens were not replaced (in fact, I was told by a manager in LA to submit a claim for reimbursement via my renters insurance). Theyre heartless. Pros: Like I said, the local team is great. The views are stunning, and while I don't frequently use the common area amenities, when I have, they're a nice perk. Overall, for the price/annual increases and the lack of transparency (and lying) from the landlord, I'm better off renting a single-family home or a condo and recommend the same to anyone looking at this place. The units are not luxury and not worth the cost.
Apr 7th, 2024