Hilton Garden Inn LAX/El Segundo

Apr 7th, 2024

Update 4.8.24 Horrible experience with the shuttle. I don't mind the fact that I couldn't use the shuttle to get to LAX at the beginning of my trip, maybe oversight on my part, and thought it was 24 hours? BUT the service received when we came back was horrific. They contract with a third-party HMR Transport, which shuttles to several locations. I called as instructed, and the man was rude and abrupt. I waited for the pickup and saw a shuttle appear with two other hotels advertised. I took a chance and asked if they also go to Hilton Garden Inn. They said, "Why aren't you answering your phone!!!", took my luggage and said get in the van. First of all, my ringer was on, but it was loud and didn't realize he was calling. Second, why isn't the hotel name listed? Even a piece of paper in the window would help. The other guests on the shuttle were also upset. To make it worse, he did not alert the guests when he arrived at locations. One family didn't know to get off since the rest of us weren't getting out. So I began calling out locations so people didn't miss their stop. When unloading luggage, one guest saw her luggage pushed and rolling away from the van. I stopped it and asked if it was hers. She said yes, she wasn't even out of the shuttle yet to retrieve the luggage that was launched. In summary, I have never been treated so poorly and in the future will go back to Hilton LAX when I need to stay in LA and park. I won't update the stars because it's a third party, but hopefully the hotel takes heed. Former Review Great option for Park and fly. Hotel is currently under renovation. Room was fresh and new. Shuttle unfortunately isn't available until 6am, but Lyft is super easy to catch to LAX. Rooms: Rooms are being renovated. Safety: Quiet safe area in business park.
Apr 7th, 2024

So upset I booked this Hotel and none of the amenities are available. I pretty much got a shrug and an offer for free breakfast. I was under the impression the breakfast was free. So I paid for a room that would have access to the pool and hot tub and due to construction. The room os nice and the beds clean. Just upset with the lack of help and lack of any amenities. Totally disappointed.
Apr 4th, 2024

Kim was amazing. Friendly and welcoming. She earned the 5 stars. The newly renovated room was also very nice
Apr 2nd, 2024

Mar 28th, 2024