CEFCU

Oct 12th, 2023

I just visited my CEFCU branch in Fremont, CA and I met April Cabardo, she's one of the member service representative. I have received one of the most excellent customer service ever!!!She's very detailed oriented, honest, friendly, and has a beautiful heart. This is one of the reason why I chose CEFCU to be my bank, a bank where you'll receive the best customer service you deserve.I hope that people will read this review and switch over to CEFCU bank.Cheers!!!!
Feb 12th, 2023

phone rep at the 800 number started giving me information about my account before i told her why i called. when i told her the reason for my call, she gave me incorrect information.  i explained to her why she was incorrect.  she transferred me to collections.  the rep there couldn't answer a question about making extra principal payments.  she said she might be able to if she could view my account.  she told me principal only payments can't be made.  i told her i have been doing it for months.  she told me no, they can't be made.  a bit argumentative.  customer service was a bit lacking.
Sep 7th, 2022

Staff was rude and not wanting to help. I was late on a payment by 2 weeks. I understand I was late but they called me repeatedly everyday for a week and they were not understanding that sometimes things happen. When I told the lady who called I would pay soon she demanded a date and I could hear other girls laughing. I felt like my misfortune was a joke to them. I will not be doing business with this company any further once I transfer my auto loan to a new company.
Aug 19th, 2022

Super atm
Jul 12th, 2022