Wells Fargo Bank

Andrew Knifer _{on Google}

Aug 16th, 2023

I have been a member of wells fargo for many years and recently fell into some bad financial times. I was communicative with the bank and tried to work with them to get my accounts in good standing. I was harrassed by phone calls urging me to setup a payment plan, which I did, then the person I set up the payment plan with told me to go into the branch and talk to a banker about keeping the accounts open and that only they would be able to help keep them open. I now feel like the only reason she told me this was to get a payment toward the account.
I did go into the bank and spoke to a banker. The banker was very understanding but after a phone call with her corporate team, couldnt help with fee's, or keeping the account open so I could get the account in good standing. The banker was VERY nice and tried her best, but her hands were tied by whoever she was talking to on the phone.
I had two accounts open, a brokerage account, and another investment account and at this point am closing the accounts that have not been shut down.
This is the reason people go to smaller banks and credit unions. There is no understanding or help to someone who is going through a hard time. I have since gotten back on my feet and will be taking my banking elsewhere! I cannot say how disappointed I was with Wells Fargo.

Selene Gonzalez _{on Google}

Oct 30th, 2022

Be honest with your time. Thank you for trying to help without knowing if you can assist a new customer opening a business account without an appointment. But telling me to come back two hours later; to ask me if I can actually come back again at a different time its playing with peoples time. Please dont.

Rgb 23 _{on Google}

Feb 28th, 2021

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