Blackbird Inn and Finch Guest House

Beware their cancellation policy, which is pretty unforgiving. We booked one night here and wanted to cancel because it was a cold rainy day and winery tours wouldn't be enjoyable at all. They were pretty happy to charge us the same cost as if we stayed. It seems like it would have been fair enough to charge us half or something, but to just take all our money for nothing really sucks. They still had three open rooms, so it wasn't like we were leaving the last empty at a full hotel. I'll be more careful next time with policies like this.
Apr 6th, 2024

Good reception, they explained the previous agreements, recommended what to do in the center and other tips on what to visit as well as considering the transfer times by application or own vehicle. Extremely clean, tidy and with details everywhere to make you feel better than in your own home, (at least better than mine). Very central, safe place, easy to get to and with parking in front of the house. The last of the two breakfasts booked was 15 minutes late, making me have less time to enjoy it and go to the airport, an extremely important detail when the time and availability had been agreed upon. There are few tables, so you can have breakfast in your bedroom. The images are from room 12, yellow house. Walkability: Two blocks from the center.
Mar 26th, 2024

5 stars, because of the quality of the furnishings in the room and public areas, the homemade cookies, the daily happy hour, the surprisingly good quality coffee, and of course the location right on 1st Street, 10 mins from the river Rooms: Not huge but tastefully decorated and very updated bathroom Walkability: 10 mins to riverfront Food & drinks: Free breakfast, free coffee and cookies all day and free happy hour!
Mar 24th, 2024

Feb 14th, 2024

Consumer BEWARE! Several months ago my husband and I booked a room to celebrate our neice's 40th birthday. Unfortunately, due to an unforseen emergency, we called 8 days in advance to cancel our reservation Nicole was extremely rude, having no sympathy to our situation only stating she needed our confirmation number in the email sent. We tried to explain that we never received the email, she insisted that she had the correct address and resent it. Again it was not received and therefore she looked up our reservation and stated that the cancelation policy stated in the email requires a 60 day notice or a cancelation fee of 400.00 would be charged. Nicole did not have the correct email address, however she does have the correct banking account number and charged our card 400.00. I am saddened that Blackbird Inn only cares about my money and not the customer service and experience that I have received.
Jan 31st, 2024