Hyatt Regency Newport Beach

Apr 9th, 2024

Apr 8th, 2024

I've stayed at Hyatt hotels as one of their most frequent guests (Globalist for over 10 years, 600+ nights lifetime) and have stayed at the Hyatt Regency Newport Beach multiple times since 2014. On my most recent stay (March 2024), we left a wallet in the room with a $100 bill inside of it, taking only an ID/credit card with us while we visited Catalina Island for the day. We came back to find the $100 bill missing. This was reported to front line hotel management, which did little to remedy the situation during our stay. After the stay, I sent an email to the hotel's General Manager to provide an opportunity to address the incident. As I write this review (1 week later), I have received no response. While I understand theft is difficult to prove, the fact is $100 went missing from a wallet inside our room (#328), the only entry into our room on the day the $100 went missing (as confirmed by a room key audit) was by a housekeeper, and as compensation we were offered 5000 Hyatt points (which, for those who may not know the value of Hyatt points, is worth virtually nothing). It's disappointing that this property has gone so far downhill since my first stay here 10 years ago. I could have stomached an aging property, poor service, and no recognition of loyalty, without posting a review. But potential theft by hotel staff, met with zero response from the property's upper management, is something that other travelers should heed warning to before they decide to stay here. I should note, Hyatt is truly a fantastic hotel chain overall, as evidenced by my loyalty to the brand for 10+ years running. Unfortunately, the Hyatt Regency Newport Beach is an outlier, and not representative of most Hyatt properties.
Apr 8th, 2024

Excellent and memorable stay.
Apr 7th, 2024

Apr 7th, 2024