Clarion Collection Wilkie's Inn Pacific Grove - Monterey

worst experience, requested a cancellation 48 hrs before but they didn't considered.
Mar 28th, 2024

They were very accommodating. We were able to book a room late in the evening and the rates were very reasonable. The free breakfast was great, waffles, pastries, cereal, yogurts and juice. The lady at the front desk was very helpful, the rooms were clean, with a refrigerator and microwave for leftovers from cannery row. The property was clean and within a 5 minutes of asilomar beach. We will definitely be coming here again, if not for the cheap rates, definitely for the hospitality! Thank you wilkies inn!
Feb 16th, 2024

Very disappointed. The day of my stay was pouring rain and as we all know, floors will get wet. Two small hand towels were placed on the floor to soak up the water residue. The next morning at check out, I was advised of a $50 fee for 2 hand towels that had dirt on them. (Dirt picked up from their dirty floors). I was confused and asked to see the towels. The towels were definitely not stained and just needed a washing. I kindly tried to explain that the dirt was picked up from their floors which clearly has not been properly cleaned. The front desk lady proceeded to explain that all towels must remain white, otherwise there is a $50 fee. She began to get hostile and included the cleaning staff in the conversation to instigated conflict. She told the cleaning ladies that I was complaining that they did not know how to clean. The conversation quickly became uncomfortable and I asked to speak to the manager. She refused to contact him by phone but had just stated that she called him and text him pictures of the towels and that he told her to charge me $50 for 2 small hand towels. Before leaving she said that she would not be charging me the $50 fee and that she would provide me with the mangers email address to resolve the matter. She never contacted me by phone or email as promised but instead charged my credit card for two different amounts, totaling $50. This place is unprofessional and dishonest. Stay at the Andril fireplace cottages, Pacific Gardens Inn, or Rosedale Inn for better service!
Mar 31st, 2024

Feb 13th, 2024

Jan 2nd, 2024