Palma Hair Salon

We're deeply sorry to learn about your car accident, and we sincerely hope you're on the path to a swift and full recovery. Your wellbeing is our primary concern, and we wish you all the best during this challenging time.We understand that the circumstances surrounding your recent cancellations, including this last-minute one, may have been out of your control. Our cancellation policy, which was enforced following 2 same-day cancellations in 2023 and 5 more from November to February, is designed to respect the time and commitment of our stylists, who rely on scheduled appointments for their livelihood.Regrettably, when we attempted to process the fee for this latest cancellation, we found that the card on file was declined, leaving our stylist uncompensated for their reserved time once again.

Hi Lucy, we're disheartened to hear about your perception of our management. We take pride in fostering a positive and supportive environment for all our team members, including our stylists whose talent you've kindly acknowledged. Your feedback is important to us, and we'd appreciate the opportunity to discuss your observations further. Please reach out to us directly at 424.212.0036 so we can understand the specifics of your concerns and what you have personally witnessed. We're committed to continuous improvement and ensuring a positive experience for both our staff and clients.