Hertz Car Rental - Rancho Cucamonga - Foothill HLE

This deserves zero stars. Made a reservation and PREPAID for my car for 11:00am. I walked in at 11:02am and they tried to blame ME for them not having a car ready. They told me because of Spring Break and that I wasn't there exactly at 11:00am that they gave my reservation away. The cherry on top? They tried to DENY ME a refund for being two minutes, TWO MINUTES, past the hour. I cannot believe I had to ARGUE for my refund. The fact they tried to hide behind shameful policy to keep MY money for NO service just highlights the shady culture behind those walls. Sorry I hit more red lights than expected, wow. Absolute scummy and predatory behavior. Avoid this place at all costs. They will find every possible way to screw you over. In what world would any business do this to their customers? I will never go back now and neither will my family members. I will pay more money anywhere else just to avoid giving you my money. And to blame me for your incompetence, horrible customer service, and predatory business practices! Either Hertz only hires incompetent people, or they need to retrain this franchise owner (perhaps both). I would be embarrassed to have my customers leave reviews like this, let alone have them get treated like this. This place basically responds to every 1 star review with the same meaningless, and unthoughtful canned response. This place really could care less about the customer. I will also be emailing HQ about the full situation.
Mar 31st, 2024

Provides good customer service
Mar 6th, 2024

Great check in experience. Don'Trell managed several customers and phone calls while remaining cool as a cucumber under pressure and had me on my way efficiently. There was a price small mix up when I returned the car. Don'Trell and Randy went the extra mile to work through their system to find an equitable solution. Thank you guys!
Feb 29th, 2024

I prepaid for a compact sedan and when I arrived the sales rep told me the only thing that was available was an electric SUV. He told me that if I wanted anything else I would have to pay extra. Why on earth would I need to pay extra when it was the establishment's fault? It's not like I just made a reservation, I PREPAID. He told me I had no other choice and at that point it was too late to go anywhere else. I told him I was concerned about having to charge it because I was on a time crunch, in fact one day I would have to drive 4 hours straight, early the morning to get to work. He assured me that it ran 250 miles on a full charge and took about 45 minutes to an hour to charge fully. None of this was true. He didn't explain to me that it took 45 minutes to an hour just to charge to 80%. And the 80% charge got me AT MOST 155 miles, 155 is nowhere near 80% of 250. I also charged it at my hotel overnight and when it claimed it was fully 100% charged it only charged to 212 miles, not the 250 that the representative claimed. And in actuality I only got about half of those 212 miles before I ran out of charge. It wouldn't even hold the minimum range. At another charging station, 45 minutes got me approximately 90 MILES OF CHARGE. And 1.5 hours only got me about 130 miles charge. Mind you I ALWAYS used the hypercharger, the ultra fast charger the sales rep recommended. The mileage was also completely inaccurate, I burned through those miles far quicker than in actuality even when driving conservatively and using no accessories, it showed that I was using up excessive kilowatts. At one point I even had to backtrack because my phone said that I could easily make it to the next charging station with about 40 miles to spare, but after getting closer it became clear there was no way I would make it, so I had to turn around and find the previous charging station. The morning I had to drive 4 hours to get to work, I was incredibly late for work because I already stopped once to get a charge and needed to get a second charge to make it there, even though by what the rep said I should have been able to get to work without stopping at all. So I had to speed to get to work and I got a speeding ticket, my first in decades. And I was still an hour late to work. I spent half my trip looking for charging stations, driving to charging stations, and waiting at charging stations, at times late at night. I wasted hours in parking lots spending precious limited time I had on my trip as well as giving up much needed sleep in order to charge it. The last couple days I had the car I had planned another road trip but after my experience did not want to deal with the hassle of hours wasted charging it so completely gave up on that trip, essentially wasting the last couple days I had the car. I wasted hundreds of dollars and dozens of hours, not to mention all the time and hassle. It's worth going to a more reputable company in the future, it will save a lot of money, not to mention time, in the long run.
Feb 18th, 2024

It s actually even not deserving 1 star Take time to do your research before renting a car I had a reservation for Hertz. When I went to pick-up the car, I was told that I need to pay a $500 deposit and that they need to run my credit with Equifax before I could rent a car. When this was done, I received a paper stating that Equifax is "unable to use my debit card". There was no explanation given. I was unable to reserve the car and so I had to call Hertz "Worldwide reservations" phone number to cancel my reservation so that my debit card would not be charged and the reservation would be canceled. When I checked my credit score, it decreased by 54 points! When I called Equifax, they requested me to send a text message with a picture of my ID card to verify my identity. I told them "no" and they said that I could go online to file a dispute. Long story short, be very cautious on where you go to rent a car, because they can require a credit check and this can create problems.
Feb 9th, 2024