Gold Coast Dental - Riverside

Oct 2nd, 2022

The office was clean and the hygenist I saw was nice. However, the positives stop there. they did X rays and came and told me I had 8 cavities. To that point I'd only ever had one minor one that needed a sealant. (The estimate they ended up using showed 6 teeth and 8 surfaces). They also said I needed a deep cleaning/ a regular (discounted) cleaning wouldn't be good enough. I then waited over half an hour for the estimate and had to ask a random passer by what was happening. When they handed it to me the out of pocket (w/o insurance) was $1973 (with supposed discounts). $999 for the deep cleaning and $947 for the fillings. They didn't ask me about paying instead they just said "We are going to finance it for you." This didn't sit well with me as they told me that's what they were going to do instead of providing me with options and information about what financing would entail (Credit check, interest?) They also we're pushing to do EVERYTHING that same day after I had already been there an hour and a half or two. The dentist went through with a small camera and part way through said one of the spots may have just been dark. He did say 4 cavities needed immediate attention and the other 4 "could wait if they have to." I asked Gold Coast to send my records over for a second option and they essentially sent a pdf which the new office wasn't able to use diagnostically. The new office indicated they images should have been in another format so they could look more closely. I got a second opinion through Loma Linda School of Dentistry (so yes cheaper and they take much more time). Multiple students and faculty looked at my teeth and new X-rays were required. They weren't able to rely on the ones done by Gold Coast and said they "aren't diagnostic." This treatment plan found 3 teeth (4 surfaces) that needed filling. There is one cavity and the others are broken sealants/early stages. They recommended a standard cleaning and stated a deep cleaning was unnecessary (2 different students and at least one professor signed off). The total estimate is $386 (plus about $105 for the new X-rays and Comprehensive Exam). Two of the teeth are the same as what Gold Coast found (18 and 31). As an aside, Loma Linda also looks at bacteria, lymph nodes medical history etc. Initial consult free and comprehensive exam was like $50. So total for treatment through the school will be around $491. Gold Coast wants money and was quite pushy and while I understand that the X-rays and consult were free, they were practically useless at the second opinion anyway. Furthermore, they told me I had 4 additional cavities that needed fillings. And on teeth that don't need them.
Sep 9th, 2022

They took x rays and had us wait almost 2 hours for the dentist to ARRIVE! once he did he pointed out 5 cavities and a tooth that needed pulling. I told them just to give the price for the pulling of the tooth and they quoted us almost 1k!!!!!!! Talked about thier insurance that dosent cover anything, just adds on to the bill. I was si livid i got up and walked out on them. Waste if time. Got tooth pulled for 150$ and no other issues found at other dr. These ppl are a joke. Scammers dont waste your time! They didnt want to give us a copy of the xrays so i took a picture with my phone.
Sep 1st, 2022

Horrible service. Do not come here.
Apr 7th, 2022

I had to give one star to get started or I would not have given that, the front office personnel are great as long as your spending money but when you need something they become rude obnoxious and unwilling to help at all to the point where they just pretend your not there, the area where they perform the medical procedures are dirty things are broken and just not sanitary, I went in telling them what I needed done the next thing I know there trying to sell me 30 thousand dollars in services and finance people are talking to me about a lone I could not believe it i walked out. And they still billed my insurance for x-rays and exam x-rays I got but not an exam , the Dr did talk to me briefly but just told what he thought I wanted and then had finance talk to me about options. Look around before you go there.
Jul 5th, 2022