Best Western Salinas Valley Inn & Suites

Well located . Rooms: Nice
Mar 19th, 2024

Feb 6th, 2024

Jan 10th, 2024

Ignore any of the positive reviews about this place, they are most likely generated on behalf of paid reviewers. This place was the worst. We arrived at a completely reasonable early evening hour, there was literally no one working there. I could have gone behind their desk and done whatever I liked, literally no one was there. Finally after half hour of waiting someone showed up and checked us in. Customer service said they'd give us a gift card via email, been 2 days as of this review, no gift card to be found. The door to the inside room of our suite was locked, again, no one showed up to get it open, I had to jimmy it myself with a key card. The shower handle literally spun around, no water, finally got it to work by pushing on it really hard and spinning it at same time. Obviously no one checked the room for working bits before they assigned it to us. When we left in the morning, again, no one working to be found. Lest anyone think this is a fluke, the one lady who checked us in said the entire 3rd floor was shut down, no rooms available, no reason given or perhaps even known. My guess is they are skimping on staff due to budgetary reasons, maybe caused by their inability to provide any sort of positive hotel stay experience. I used best western here about 5-10 years ago in a completely different salinas location, it was fine. They probably shut it down to open this location, appears they have been going downhill ever since. Last but not least, breakfast was a joke, literally no one was there, just some yogurt containers, white bread and jelly, small tangerines to eat. Avoid at all costs. I'm not a complainer and dont write negative reviews unless its really bad.
Feb 12th, 2024

Stayed here twice. Love this location and all staff so friendly and very attentive. Room clean and comfortable, amenities great with pool Jacuzzi and gym. Best part is having breakfast every morning downstairs which is totally fabulous and convenient. Love all the front desk staff and HSKP. Feel very welcomed which makes for a pleasant stay. I manage a resort in Hawaii so it's very important to have wonderful customer service. We're going back in April and looking forward to seeing the FD staff with Hawaii goodies Nearby activities: The location is very convenient, stores, shopping, restaurants all near by. I love having IN and OUT Burgers right next door. My Grandsons College Hartnell is so close which makes it great, I get to watch him play baseball 10 minutes away. This place is a perfect place to stay
Jan 30th, 2024