Homewood Suites by Hilton Santa Clarita

We love staying here when we go to Six Flags. Rooms are big, they have gas grills downstairs so we can have a cookout, and its close to the park. I gave four stars because, repeatedly, when Ive stayed here, my physical keys and digital keys inexplicably stop functioning. It can be pretty frustrating to try to juggle two trays of grilled food, or three tired teenagers and luggage, only to find out the keys wont open the door to the lobby. Having to go all the way around to the front entrance is a bit annoying. Ive had that happen at least once every time Ive stayed here.
Mar 22nd, 2024

They were very rude to me. I had a reservation from Friday to the second Friday and it was two separate reservations, one ends on February 13th, and the second one start on February 13th, so they need me to move rooms and they want me to check out at 12 and come back there with my luggage and stay in the lobby until 4pm which is Usual check-in time. So I could get the other room and this has never happened in any hotel. Especially if you have two separate reservations, you can just stay in the same room or you can change room at the same time, and you don't have to stay in the lobby, especially since I am a Hilton gold owner member and they checked me out of the hotel and said youre not welcome here and we will cancel the other reservation. They are not nice, all of them are not helpful at all, and I do not recommend this place. I was talking to the general manager who was very rude and just said these are the rules.
Mar 8th, 2024

Room smelled musty. Bonusthey have parking spots withChargePoint charging stations. Negative: they dont enforce non EV charging vehicles from parking there. Negative: they do not enforce non handicapped vehicles (placards nor license plate) from parking in handicapped spots
Mar 6th, 2024

Feb 12th, 2024

This hotel is nice, but the reason Im giving it a 2 star is because it advertises EV charging. Most Hiltons have free charging and so I picked this hotel specifically for that perk for my electric vehicle. When I got here its not free, its $1.50 a kw which is over 3 times what I pay at even theme parks! I feel bait and switched at this point. They should not advertise EV parking if its not free, they have pay for charging everywhere. Either make it free or take it off the advertised perks! Wont stay here again, Ill pick the other Hilton or Marrriott down the road that offers courtesy charging.
Jan 30th, 2024