Cypress Coast Ford

From beginning to end I received prompt, courteous, transparent service from the team at Cypress Coast Ford. I especially want to thank Mike, KC, and Cairo for making the day of purchasing so smooth. A week later and I am in love with my truck!
May 26th, 2023

On the website there is no option to schedule an appointment for specific items like programing a key. It is the 13th of April. A Thursday and all of their numbers go straight to voicemail and all their voicemail boxes are full. I have no way of knowing if their office is actually open, or if they can take me today were I to tow my car in. I have been told that for many of their services, to include programing a new key it can't be done on the weekend.leaving me with pretty much no time to fit a servicing in to my busy work week schedule. Terrible I will leave this one star review unless I am contacted here promptly or otherwise. This is absurd. Even getting a new key has been a hassle. Parts and service didn't know who's responsiblility was who's.
Apr 26th, 2023

Exercise Caution with this Company Short story: Markups on customer orders, rude, unprofessional and predatory. Go to Morgan Hill, Salinas Valley, or just about anywhere else where they do not charge markup and violate Ford Corporate's wishes. I initiated an order for a Hybrid Maverick XLT at Cypress Coast For Lincoln on September 16, 2022. I had to accept an agreement that implied the company retains the right to implement markups or add dealer add-ons. Tony, a company representative, clarified that this could amount to $1-$2k for certain additional features, such as Low Jack and ceramic coating. Though I was somewhat skeptical, I moved forward due to the limited time frame for placing orders. Fast-forward to May, I had a scheduled build date and was ready to discuss financing options. However, upon arrival, I found that Mike, with whom I had scheduled a 10:00 AM appointment, was absent. Instead, I interacted with Tony and a Sales Associate (Ratish I believe). They introduced a pricing sheet proposing an out-the-door (OTD) cost of roughly $41k on a $28k MSRP vehicle, including a $5k markup and an additional $5k for an extended warranty. I firmly declined these terms on my custom order and decided to leave. Later that day, Mike reached out to me, asking me to return to negotiate the situation. He informed me that getting the vehicle at the MSRP was not feasible. However, he offered a $1.5k discount on the warranty and a $1k reduction on their markup. Despite this, he insisted on the markup even after I refused the warranty. I expressed my dissatisfaction with this unusual markup on a custom order. At this point he snapped at me and justified the $5k markup on my custom order by citing the high price of lumber, even though dealers still profit on vehicles sold at MSRP. Unfortunately, the conversation continued to deteriorate. Mike's professionalism dwindled, and at one point, he even stepped out to buy cigarettes and lottery tickets, leaving me waiting in his office. While he was away, he suggested I could speak with the Sales Manager (Bobby I believe), who also left shortly afterward. Furthermore, they calculated their pricing based on a used Maverick on their lot instead of using my VIN. This seemed like an attempt to avoid being flagged for selling customer orders above MSRP. In summary, I found this company to be unnecessarily challenging, unprofessional, and potentially exploitative. I'd recommend potential customers to consider alternatives like Morgan Hill for a more agreeable experience. My truck is due to arrive in a few weeks. If the company reconsiders its pricing policies, I will revise this review accordingly. Additionally, I noticed ~35 1-star reviews relating to their markup practice had been removed. This leads me to believe they might possibly hide other negative feedback. I feel it's important to share this information to assist others in making informed decisions.
May 22nd, 2023

I called this dealer numerous times about a recall for my Ford C-Max. They never returned a call! I finally went in to make a appointment and got the repair for the recall. The repair seems fine but their customer service is terrible!!
Apr 8th, 2023

Mar 9th, 2023