BMW of Monterey Service Center

Our salesman Paris made this whole process an amazing experience. He was patient with all of our questions and was so knowledgeable on everything we discussed. I usually dread going to dealerships and dealing with sales people but Paris made this experience a fun and easy one. I highly recommend seeing Paris if you are looking to buy a car. He truly takes care of his customers. And I also can’t forget to mention our finance guy Jack. He made sure we understood everything we were signing and getting into. He also made everything so easy to understand and took away all the stress that can come with financing a vehicle. Thanks to both of you for making this an amazing and unforgettable experience.
Nov 19th, 2021

They made me wait, more than a reasonable length of time. Not on time for scheduled drop-off. Not on time for scheduled pick-up. Ladies' bathroom light non functional. Music suitable for a hard of hearing 14-year old..
Nov 8th, 2021

Attentive service, on time, and always with a smile. The team is so friendly and service-oriented. Terrific experience every time.
Nov 7th, 2021

Oct 25th, 2021

Bob Thomas demonstrates the benchmark of how a sale should be performed. He was truly detail-oriented and provided an education that I truly value. I have only purchased Japanese luxury cars and crossover vehicles for the last 13 years (Lexus & Acura) and have been pleased. However, the quality and engineering of BMW along with a sales consultant that provided A1 customer experience...I am now a BMW consumer for life. I now understand what the driving experience is all about. I plan to be a long time consumer with Monterey BMW. Bob was great 5 Stars, I will be recommending my work associates and friends to Monterey BMW. Lastly, I must mention on other great experiences. Jamie in service was great he has a great personality and sense of humor. Also, Nate, BMW tech genius, this young man will go quiet far in his career. He has both intellectual ability and emotional intelligence. He was always willing to answer and demonstrate “how too(s)”, this was greatly appreciated. Besides returning for future services needs; I plan to purchase a second BMW for my spouse within the near future. So, Bob I will be looking you up soon again. Great Job Monterey BMW, continue providing great customer experience! Update: The quality of service continues Anna & Jamie make a synergistic team and this translates to excellent customer experience.
Nov 5th, 2021