Hotel Lumberjack

Updated rooms and great location to downtown establishments.
Mar 25th, 2024

Mar 24th, 2024

I ordered this hotel early, and when I arrived and asked of the potential of early check-in, Amber at the front desk was incredibly rude and unhelpful to me. After explaining my situation and asking if there was anything to help, she sent the cleaning crew on lunch to further delay. This was all very confusing as the hotel is almost completely empty. When I asked if I could cancel my check in, they said yeah, and that there would be no other issues, when I came back after a little bit to double check, they said that they had already charged my room and were not going to tell me. I would not recommend this hotel to anybody staying in Sonora, there are a lot better ones on the same street just keep looking. Noteworthy details: The customer service of the front desk is the worst Ive experienced at a hotel across the world
Mar 16th, 2024

DO NOT STAY HERE !!! TRASH TRASH TRASH This run down hotel is not only nothing more than cheap paint and opposite of what the pictures show you on their website. But the staff in the front are the MOST disgusting people you will ever meet. I am one of the quietest, most respectful people in nature and I still have the absolute wost experience with the front desk woman. Unfortunately I try to think logically, and assume this person was having a bad day. But when I looked at her I could tell she just "Hated" herself... she was very overweight, to an very uncomfortable size... everything about her screamed "help"... her makeup, her hair, she was just miserable in her own skin. And I know how that feels at moments. I don't think it helped my personality is so up beat and sweet she just attacked us with absolutely no customer service skills in explaining we were too early for check in. Even though we showed her the email saying 11:00am. We politely said no problem. We came back to check in at 3:00pm and two new employees checked us in. They were polite, however when we explained our experience with the woman who gave us such a nasty welcoming they had nothing to say. Their were no "Were sorry for that experince". Or "We apologize for that". This response from more than one staff just shows you how trashy this hotel truly is. When people hate their jobs, they take it out on their customers. It's safe to say no one here has made a career for themselves and have settled in this hotel to check hundreds of people in and out everyday... I hope they all find something that makes them happy because they deserve to be happy. And we as customers deserve to be treated a lot better.
Mar 11th, 2024

Had a room for 2 separate nights. 1st night was very nice. Beds were soft but able to sleep. Breakfast was amazing. Parking lot too small hard to park. Night #2 Bathroom door would not glide open or shut. Bed very soft but doable. Breakfast foods still amazing. Hot water for tea was cold. No coffee was available.
Mar 5th, 2024