Courtyard by Marriott Vallejo Napa Valley

Apr 8th, 2024

Very convenient location. Just across the street from Sixflag! Although no free breakfast, Starbucks is in walking distance! The room has been remodeled and looks clean. The front desk is super warming and welcoming. The AC/heater and fridge is on the noisy side. But it is minor issue. Overall it is away from highway and the amusement park is pretty quiet at night. Rooms: Clean
Apr 8th, 2024

Feb 5th, 2024

Jan 27th, 2024

BED BUG ALERT! I was put in room 501 on 1/26/24. I always have a difficult time sleeping so at 2:30 AM, I sat up, turned on the light and looked behind me. There, where I had been laying was a BED BUG!!!! Just walking across the sheet (blurry photo). I scooped him up with a plastic cup and put one of those paper covers over it (see photos). He's nice and red - as if he'd just been feeding on me. I was quite impressed with Courtyard's response - AT FIRST. I called down to the front desk. There was no manager on site since it was 2:30 AM, but the woman at the counter was so nice, helpful and sympathetic that it was impossible to stay angry. She came right up with a bell boy luggage trolley and moved me to another room at the other end of the hallway near the elevator. I was shoving everything into my suitcase willy-nilly, and she helped stack stuff on the trolley. I showed her the bed bug. She took a photo of it and told me that she was going to send it to the manager. She even helped me lift the mattress and look at the seams for evidence of bed bugs in this new room. We didn't see any (but then I hadn't seen any in room 501 either.) Now comes the unimpressive, downright irresponsible part. I was away the next day, 1/27/24, and when I came in the main entrance around 4:30 PM, the man at the front desk asked how my room was. He had checked me in the day before so he said "Room 501, right?" So I told him that I had had to move and why. He had no idea! He is checking people in. If he doesn't know, he might check someone into Room 501. When a room has bed bugs, mattresses need to be treated with steam/heat and insecticides. This has to be done every few days to catch any new bugs that didn't die b/c they were still eggs. So you absolutely can NOT rent out that room for at least a week or 2. The following morning, 1/28, when I left my room for the day (and checked out) there was a housekeeper cleaning that room. I had seen someone cleaning the room the previous morning, so the fact that they were cleaning it again the next day means that the hotel must have rented the room to a guest. This is completely irresponsible. Those guests who had the room the night after me could have been bitten (some people have very serious allergic reactions) and also could have taken some bed bugs home with them, perpetuating the cycle. When I got down stairs to check out, the man at the counter asked me how my stay was, so I told him about the bed bugs (of which he had no knowledge). He asked if I'd like a manager to call me. I said, "I would have thought that one already would have." They absolutely should have called me on the 27 to apologize. But I gave the gentleman my number and he said that a manager would call me. A week later, no one has called. That day, another woman who was also staying at the same hotel asked me if they comped me for the bed bugs. I told her they had not. She was surprised. She told me that they had comped her because she complained that the internet was slow. What?!? Which is worse - bed bugs or slow internet?!? The managers at this hotel are completely incompetent. I do have to add that while I was in Room 501, before I discovered the bed bug, the internet was really bad. It kept fading out. I'd be "going along" and suddenly a page wouldn't load. That cycle repeated itself until I decided to go to sleep. But when I moved down to the room at the other end of the hallway, which is above the front desk, I had no internet problems at all, so they need to boost their signal. Lastly, service in their restaurant was terrible to non-existent. I went down the first night to get some dinner and sat for 15+ minutes before a waitress came. They were supposed to serve breakfast in the mornings (omelettes, pancakes, etc.) but there was nothing out either morning except cold muffins and croissants cut in half. Not even bagels and cream cheese. I do not recommend this hotel due to their callus attitude and response to bed bugs.
Jan 25th, 2024