Chase Bank

I had a really unfortunate customer experience today at the Chase Branch at 3498 Telegraph Rd, Ventura, CA 93003. My card got stuck in the ATM. I alerted the staff. The first staff member who came out blamed me, and said I put the card in wrong, which was insulting. Then she attempted to pull out the card, which wouldn't budge. Then, I was left to guard my card, which was clearly visible in the slot, outside in the rain for 20 minutes, while the staff rebooted the machine. I suggested we use a plier to try to pry it out. Since they didn't have a plier, I had to call my husband to drive across town in the pouring rain to bring a plier, while I stood by the machine. I really needed to use the bathroom, but the manager wouldn't let me because she said it was for employees only, saying I would have to drive over to use the bathroom at a Ross store nearby. I asked her to stand by the ATM, so my card wouldn't be stolen. She said she would keep an eye on it, but when I came back, there was an out of order sign on the ATM, but there was no staff watching out. My husband arrived with some needle nose pliers about 10 minutes later, and I removed the card. When I went inside to use the machine there, the Supervisor was very patronizing, making a point to come over and "show" me how to use the ATM, as if it was my fault my card got stuck in the other ATM, instead of a problem with the equipment. I have a savings account at Wescom and I'm seriously considering moving my checking account there, too, despite the considerable inconvenience to me.
Jan 25th, 2023

Sep 21st, 2022

I had a great experience this morning. The young lady that helped me was particularly helpful and professional. I just had horrible experience at another bank and gave CHASE a try! I'm so sorry I did not get her name, but she took care of my needs in a flash! Thanks
Jun 4th, 2022

They need to upgrade the machines. Its really hard to see. Especially with the glare from the sun
Jan 16th, 2022

I had a really unfortunate customer experience today at the Chase Branch at 3498 Telegraph Rd, Ventura, CA 93003. My card got stuck in the ATM. I alerted the staff. The first staff member who came out blamed me and said I put the card in wrong, which was insulting. Then she  attempted to pull out the card, which wouldn't budge. Then, I was left to  guard my card, which was clearly visible in the slot, outside in the rain for 20 minutes, while the staff rebooted the  machine. I suggested we use a plier to try to pry it out. Since they didn't have a plier, I had to call my husband to drive across town in the pouring rain to bring a plier, while I stood by the machine. I really needed to use the bathroom, but the manager wouldn't let me because she said it was for employees only, saying I would have to drive over to use the bathroom at a Ross store nearby. I asked her to stand by the ATM, so my card wouldn't be stolen. She said she would keep an eye on it, but when I came back, there was an out of order sign on the ATM, but there was no staff watching out. My husband arrived with some needle nose pliers about 10 minutes later, and I removed the card. When I went inside to use the machine there, the Supervisor was very patronizing, making a point to come over and "show" me how to use the ATM, as if it was my fault my card got stuck in the other ATM, instead of a problem with the equipment. I have a savings account at Wescom, and I'm seriously considering moving my checking  account there, too, despite the considerable inconvenience to me.
Jan 8th, 2023