Alfa Romeo of Anaheim Hills

Poor customer service. Pulled in to the service area for my appointment and expected someone to assist me. With three employees in their offices facing me, not a single person came out. I went inside for help and waited by the desk in the lobby. Same result, two other employees see me standing and looking around but dont acknowledge me. The service was just as bad at Puente Hills. Seems to be a dealer trend. Take your Alfa to a Jiffy Lube or Euro specialist shop but avoid the dealerships at all cost.
Mar 1st, 2024

From the moment I reached out with a brief inquiry, Seth was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. Seth was communicative, friendly , and his customer service went above and beyond. The entire staff at Anaheim Hills made the process very pleasant. Theyre helpful. They listen. Theyre accommodating. I highly recommend this dealership and Seth! Thank you again Seth I love my new Tonale!
Feb 29th, 2024

After my car started having minor issues one month into owning it , and lots of frustration with the dealership where I purchased my vehicle (Alfa Van Nuys) not returning my calls and e-mails, I decided to reach out to the Anaheim Hills team. They took amazing care of me, special thanks to the Service Manager Michael.
Oct 28th, 2023

My lease end was coming up and I was stressing about some curb rash and fender damage I had on my 2020 Giulia. I spoke with Jonas and he was is the most patient, soft spoken man I had ever dealt with at a dealership. He was honest, fair and did his best to give me different price options with various down payments. Unfortunately, due to a divorce my credit took a turn for the worse from when I originally got my 2020 Giulia. That changed the monthly payment we originally agreed on and what I was comfortable with. My credit wasn't Jonas' fault and totally out of his hand and unfortunately I had to walk away it was already closing time. The following morning when the dealership opened, I get a call from Jonas and the GM by the name of Jason. Both Jonas and Jason were apologetic that we couldn't make a deal the night before. Jason told me he made some calls and pulled some strings with some finance people he has worked with in the past and managed to get me a deal close to what I originally agreed on, about $15 more or so. Jason also mentioned he discounted the car more just to make this deal happen. They BOTH bent over backwards for me and did everything they could to make it happen. I SINCERELY and HONESTLY say that. Thank you Jonas and Jason. You have earned my respect and loyalty. Can't wait to see you guys during my maintenance visits and in 2026 during lease end for a new Alfa. Thank you again Gentleman!
Oct 8th, 2023

Had an excellent experience dealing with Alfa Romeo of Anaheim Hills. Firstly Jonas Borges was extremely helpful both over the phone and in person even helping me locate my dream car that was rare and not available anywhere, He also took his time and was patient with me throughout all stages of purchasing a vehicle and basically making it a stress free experience, I highly recommend dealing with him. Also wanted to shoutout Jake and Alex who also provided a great experience when it came to signing paperwork and of course with making sure the whole process went as smooth as possible. Overall, I give the whole experience a 10/10.
Aug 19th, 2023