Brownstones at Palisade Park

Hi Zacc – thanks for taking the time to provide us with your feedback here. I appreciate the candor of your feedback and your taking the time to share about your experience, as it is ultimately helpful for prospective residents to better understand what we can and cannot offer. I am disheartened, however, by the name-calling and ill will, as these respectfully feel unjustified given the nature of our phone call where I simply attempted to outline our policy in the amount of time you provided me and in response to your questions and concerns. As I strive to do when we receive reviews missing important context, I will try and provide responses to your specific points where additional information and clarification may be helpful for readers. When I called to check in with you, I did ask if I was calling at a good time to discuss your tour request and you indicated that you only had a minute or two. As I wanted to prevent any scheduling mishaps, I was speaking quickly to ensure I could meet the timing requirements set when we began our conversation. If you otherwise felt rushed or that I had interrupted you, I sincerely apologize. When it comes to our in-person tour policy, we do require pre-qualification in the form of the rental application. As I attempted to explain, we administer what I believe to be a very standard application process in line with other rental communities, which does include background and credit screening. What is different is that we do require the application prior to arrival for purposes of privacy and security for our residents and staff. This is also not dissimilar to what you may find in the for-sale market when looking to purchase a home. This is the primary reason why the rental application is free with no out of pocket cost using the promotion currently in place. I did suggest taking the time to view the virtual tours available to you as well as well going over any questions or additional information you were looking for, which you declined. To address your concerns about having to pay application fees and have your credit run multiple times in the course of your search process, I also attempted to provide you with information about changes in Colorado legislation and the portable tenant screening report, which allows you to effectively use one rental application for multiple properties. You did not express interest in learning more about this option in the context of your concerns, which is unfortunate. I apologize again for the delay in my response, as I was out of office to start the week. Unfortunately as a smaller, family-run property management company, delays may ensue when staff is out of the office; for this, I sincerely apologize for the delay, which did take two business days. With that said, the confirmation email you received, as well as verbiage on our website does indicate that we do require the rental application prior to being able to schedule tour requests. As it does not seem like the confirmation email or information on our website was read or acknowledged, I apologize if you felt like this was a surprise, as I do my best to ensure there is as much information as possible readily available about our process and policies on our website. I did my best to provide you with responses and solutions that directly addressed your concerns, even while being interrupted and yelled at during our conversation. While I sincerely apologize that you felt adequate notice was not provided and that you generally disagree with how we administer rental applications to include background and credit screening, I stand behind our policy to protect our residents and staff from instances of rental fraud and other security risks posed by in-person showings, as well as my courteous and professional attempts to provide you with information that would help support you in your process. Regards, TroyCommunity Director

Gabriel – thank you for taking the time to share your feedback. We welcome feedback, both when there are things we are doing well (great to hear on maintenance!), as well as when there are instances that present us with opportunities to improve (as some of our other reviews attest). In general, we want to be a place you are proud to call home, and I am grateful for the opportunity to support you in your move, especially doing so site unseen. The community and neighborhood are lucky to have you both as residents, and we are here to make your stay at the community a great one and look forward to further opportunities to demonstrate this to you.