Highlands 32

Do not expect to your security deposit back. Very expensive rent for how little you get. There are other better places to live.
Feb 13th, 2022

Management and maintenance both work hard to ensure the utmost level of convenience and quality. Whenever I have any questions Jordan is always keen to help out!
Oct 4th, 2021

There are a few big issues with the complex. THE GOOD: I'll start with what's good about the complex. Location is great. Lovely area with lots of restaurants, cafes, & walk able neighborhoods. The on site management team responds quickly to all of my emails & the maintenance team is great. Daniel in particular has been lovely to work with on any issues or questions I have. Other reviews state they have had issues with management/maintenance team, & I have not found that to be the case. The gym is ok, but I still needed a gym membership to supplement it due to the lack of weightlifting equipment. In general, I feel like you could do a lot worse in the Denver area for this price but that's also not saying much. THE BAD: The most important issue to know is that Highlands 32 is owned by Greystar. This results in the on site management team unable to stray from any of the Greystar corporate policies/prices. They will not make exceptions based off of any complaints/needs. Just be aware you get what you get, & they will not help you in any way if their corporate overlords do not allow it. Rob may or may not reply to my review with his copy/pasted template stating that he'd love to resolve any of the issues i'm having with the complex, but he has no ability to do so because he is the equivalent of middle management. FEES, & a stupidly complex lease. There are so many fees. If Greystar could legally charge me to breathe the oxygen in my apartment, they absolutely would. Most are told up front, some are hidden in the 27 (!) addendums added to the lease. Be prepared to sit down & read the next great American novel known as your Highlands 32 lease. It's absurd. Here's a list of fees, some optional but fairly basic, that will be on top of your base lease price: 75$ (parking garage), 35$ (pet rent), variable$ (common area electricity), 25$ (valet trash), 5$ (pest control), 5$ (coservice fee - their vendor for providing billing details). So, if you don't want your car broken into & you have a pet, you will be paying 180$ extra month on top of your rent. That's before internet & energy bills. Note your energy bill will come with a city trash fee on top of the required valet trash fee you already pay. The apartments are marketed/priced as luxury apartments, but they are furnished like entry level apartments. The appliances are cheap, & you will likely have issues with them. The maintenance team has already replaced my dishwasher & washer/dryer in the 3 months i've lived here.
Feb 25th, 2023

Great neighborhood, but you DON'T want to live here! Terrible property management and property upkeep is non-existent. Don't be fooled by how pretty it is there have been floods from pipes breaking on the first floor, there's mold in the parking garage as displayed by another review. My apartment had a problem with the washer not draining properly (fifth floor), I was told to just run the spin cycle twice, this later caused an awful smell in the apartment/plumbing that forced me to move out. Mold in the walls due to this plumbing problem. I was getting sick all the time living here and within the first 3 nights after staying someone else I was all of a sudden better (even my dog was sneezing and itching while living here). Another apartment from the second floor had a water issue that caused damage to the walls below, it was said to be on the renter/renters insurance despite fault even though plumbing issues throughout an entire building should not be on a renter. The only reason I know this is because I watched the clean up companies come take care these problems each time and talked with the neighbors. The property management denies any water issue despite clear signs as seen in the images below. This place is a health hazard for those the general population and even more so those such as myself with compromised immune systems/autoimmune. If you want another opinion there is another review stating a similar thing and your also welcome to look up Greystar property management reviews on google and make you own conclusions.
Oct 26th, 2021

Hey Rob, I think I fairly described my experience, if this changes so will my review. I'm in contact with several members of the team at H32, but if you would also like to chat we can via email (which I hope you have on file). I'd just like to reiterate: "I just hope it didn't change because I complained but because the leasing office/management started to take some criticism for the better." Original Review TL:DR; This is another example of management issues that result in a poor renters experience from a cold front office that might even be overcharging you as the cherry on top. Maintenance: The actual individuals who have come for our repairs are responsive and often have a response, plan, or have fixed something within a day or two. However things do seem to break in lets just say "interesting" ways which might mean they don't have the agency to perform proper long term repairs or the training for doing things the manufacturers way. Move In: Paint was poor, lightbulbs were mismatched, and some areas of the baseboards, outlets, etc had what I can only describe as "the landlord special" with either mismatched paint colours or paint splatter. Although these issues are small and insignificant, The front office was somewhat prompt at fixing this which was nice (after a review mentioned it), but the fact these smaller details were overlooked in the first place should have been our first sign of the type of management company they were. The dreaded closet: On multiple occasions now we have had issues with our shelving unit falling down. Not only was our concern waved off without inspection as being due to "overloading the shelf" they quoted that a 6ft or longer shelf should support only 25lbs. When the product specification, depending on brand quotes anywhere from 10-75 lb/linear ft. Meaning at 6ft it should have at WORST a capacity at least 60+ lbs. A specific 3ft long, 12 inch deep closetmaid shelf using our exact same mounting solution states a 105lb capacity (35lb/linear ft). While the reviews for this style of shelving are less than stellar, and many complain that the mounting hardware sucks. It's also the cheapest wire closet shelves that you can buy. So while it may not be anyone's fault for the failure, the communication in regards to this has been abysmal. The Sink: Additionally, our undermount sink has fallen out from the countertop. Sure I get it issues happen, glues might age and wear, and certain conditions, humidity, moisture etc might have adverse effects. However I just cant keep making excuses for what I thought would be a pleasant leasing experience when it feels inevitable that something else will break next. Billing: I supplied both my own and my partners insurance for our lease requirements. But after two months noticed I was being charged a lease non-compliance fee. Although this issue was resolved it seems that others have noticed fees doubling or suspiciously appearing on accounts and it just gives me the ick. You should never be making mistakes when it comes to financials and if I wasn't combing over each line item, and asking questions I may have been overcharged. It wasn't much of an apology, just a simple, oh can you send me that information again and no clear discussion about if that charge would be credited or refunded to my account. I fear my apartment experience may continue down this path but would be more than happy to see it change for the better. I just hope it didn't change because I complained but because the leasing office started to take some criticism for the better. Interestingly when my SO reached out to via email about our shelf and sink concerns, the blame was thrown for the shelf, and sure it might be valid, might not, and the sink was 'scheduled to be fixed', but it seems that highlands 32 seems to be lacking any empathy. It is not hard to start an email with "Hey Sorry about the issues you seem to be experiencing" or "Apologies that the sink seems to have fallen out of its mounting", but it would go a long way if they tried a more human first approach.
Sep 9th, 2022