Zone Athletic Clubs Cherry Creek

For all of previous current and possibly new members of prestige fitness (under zone athletic). I was a member of the Arvada location. They have closed their location then canceled our pre paid contracts without notification, approval or communication. They are not reopening a location per their contract. They have not refunded the remaining amount and will not. Apparently this fraudulent company has closed previous locations in other cities like centennial without refunding their members as well. (Was told through a personal trainer who works at the another location) We have emailed and called gms from all locations and also their payment processor. Both of which kept directing to the other with no resolution. They are completely unresponsive, nor do they have any info of a main office. They are committing fraud. Do not sign a contract or membership here. It is not worth it. They clearly are shutting down and committing illegal business practices.
Mar 24th, 2024

DO NOT USE THIS GYM or any zone athletic gyms! I never leave reviews but the service at Zone Athletic clubs have been beyond disappointing. I cancelled my membership in January and now in MARCH they are STILL charging me even though my cancellation was confirmed. Its a hassle trying to reach anyone for help, they will only provide generic email as a contact. I may have to end up disputing the charge by my bank if they don't resolve the issue. Very frustrating dealing with them.
Mar 12th, 2024

I wish I could give 0 stars. I had two Zone locations near me (Cherry Creek and Arvada), so I signed an 18-month contract since I had no plans of moving and paid in full to get a discount. HUGE MISTAKE!!! Both locations closed/moved. I no longer have time to work out in Cherry Creek on my lunch break because the new location added a 20-minute commute (walking or driving because of all the lights), not to mention now having to pay for parking. The Arvada location closed with no notice and moved people's memberships to the YMCA, which is now packed and has different class schedules. Also with no notice. I didn't even have a way to cancel my Kid's Club Membership because the gym was closed and the phone number was disconnected. So I disputed the charge on my credit card since there is NO kids club, then got hit with a late fee. The billing department basically said "too bad, you should have mailed a letter cancelling your Kid's Club Membership to the address on your contract" (the contract I signed electronically in the gym and never got a copy of). And because I paid for my gym membership in full, there's zero chance of getting a dime back. So I'm out $1,100 and trying my best to think of it as an expensive life lesson, but what a joke! Buyer beware.
Mar 7th, 2024

I have been a member of Denver Athletic Club, most CAC locations, Lifetime, Movement, Viking Power, you name it. I have been looking for a gym gym. Not the pretty fluff most places have to offer. I am not looking for a convenient area to work on my laptop, a cute little coffee machine and nicely pressed towels. I want a gym. And this is a GYM. I just joined and have worked out here probably 10 times now. This is a great place if you are looking to actually get in shape
Mar 4th, 2024

Gym moved spaces with little information given, most of which was to cover up and lie to members. New space has no locker room, showers, or sauna. In many places, no floor. Lied about getting parking validation for months before just saying it probably wont happen. Disorganized mess of weights and equipment. Lazy and dishonest people not worthy of doing business with.
Feb 29th, 2024