American Furniture Warehouse

The delivery guys werent here for more than 15 minutes and were not even willing to try to get the couch up 6 steps to our living room. They said they can take the couch back because it wasnt going to fit. I told them to leave it and put the rest of the couch on the side walk, because we have been waiting for this couch for a month already. I was okay with them leaving it on the sidewalk but I could tell they were in a rush and maybe thats why they didnt want to take an extra 15 minutes to figure out how to get the couch up and into our living room. After they left me and my girlfriend messed around with it for about ten minutes and had the first half of the couch up with no problem, and the second half up in five. Nice couch though.
Apr 7th, 2024

Needed office chair and they had the one I wanted
Apr 5th, 2024

Apr 3rd, 2024

Apr 2nd, 2024

So me and my wife purchased a showroom sectional w/ ottoman, said we wanted Exactly what was on the floor!!! Delivery day comes and the sectional and ottoman are 2 different colors. The furniture was pulled correctly, when we reffered back to the ticket it was written incorrectly( mistake on the sales rep). No biggie (at first) I called the store figured in the same day shouldnt be an issue to swap, I was told for mistakes you have to call and make a claim. A little annoyed I called and was told that they would come pick up and exchange the incorrect one for the correct color, for $100 more.. what!! Turned out for the exact same ottoman in a different color it was $100 more. I went to the store they owned up to the mistake but still wanted to upcharge me for something they messed up on. I spoke to the sales rep and he took me to customer service both tag teamed me and tried to make me believe I had no choice, that I would have paid the $100 in the beginning anyway. At this point I told them I know only $100 but that it was their mistake not mine, and I would rather return the whole thing than to pay the extra and go elsewhere. Then they said it there would be a restocking fee even though it was delivered that day. I said I was told that within 24-48hrs you could return w/ no penalty. The costumer service woman said the was incorrect. I told her I wanted to speak to the manager, she said you can but hes just gonna tell you the same thing I said that fine I want to speak to him. She paged and at this point pretended I wasnt there ignored me as I spoke. The manager came up I told him the ordeal and he made it right exchanged the pieces no extra charge. So kudos to him, anyway moral of the story dont let those trolls back you into a corner and make you feel like you have no choice cause in the end they cant even write up the correct order when youre standing in front of the furniture saying that is EXACTLY WHAT YOU WANT!!!!!!
Apr 2nd, 2024