Hilton University of Florida Conference Center Gainesville

A decent hotel in a great area. The decor could use an upgrade up
Apr 5th, 2024

The rooms were nice, pretty standard Hilton setup. The location was convenient for my interview, otherwise it is nothing special. Unfortunately, I was assess an extensive late fee after my checkout. I communicated before hand that I had a late interview and I would be in the operating room until the early afternoon. I asked for a checkout around 3pm. I was told this would not be an issue. After the visit, my credit card statement showed an unknown charge. I called to find out that it was a late fee. Initially, I thought the late fee was an honest mistake so I asked them to remove it. I had the front desk supervisor and manager both double down on the late fee. Over the past 3 months of my interviews, I have stayed at 6 different Hilton locations without once being charged a late fee for the same checkout time. I am very disappointed in my experience at this Hilton. I will not be staying there again and I encourage you to consider other options. ***UPDATE*** After the response I received to the above review, the Hilton administration has offered to refund the late fee. I appreciate their integrity in the situation. I will continue to use Hilton in the future, but I will be wary of this specific Hilton location.
Mar 27th, 2024

I recently had to go to Gainesville for my daughter course she taking at the university. I was disappointed with the room, it was not as clean as I felt it should be for Hilton. The bedding had a odd smell to it as well, and the breakfast at the cafeteria was awful. $5 for biscuit sandwich that I had to throw out because the biscuit was rock hard.
Mar 21st, 2024

Not the worst but lacking in areas as well. Bathroom was outdated and not spotless. Old and walls show wear and need to be painted. Quiet. Bed comfortable. Coffee in room didnt work and we asked for a replacement but no one responded.
Mar 20th, 2024

I booked 2 nights through Priceline, ended needing only 1 night as second night was no longer necessary. Tried to cancel 2nd night with plenty of time. (The night before) and was denied stating since it was done through Priceline nothing could be done unless I spoke to Priceline. I called Priceline and they stated they had no issues canceling the 2nd night as long as the hotel was ok with it. They called the Hilton hotel and front desk supervisor ANGEL ROSADO denied the request stating it was Hilton policy. ANGEL ROSADO was the one who told me to speak to Priceline but he was very non cooperative did not care at all of the $ lost. I asked if the room money could be used at the hotel at least to not lose it and he denied this as well as using another room. He has horrible customer service skills and manners. Not sure how hes a supervisor.
Mar 16th, 2024