Cabinet Factory Outlet

Debra Johnson _{on Google}

Feb 4th, 2024

The worst experience we have ever had with any home materials business!! Do Not believe what they tell you about delivery dates or expect them to correct any order mistakes they or their manufacturer make!! My husband and I ordered and paid for 2 small bathroom vanities on Oct. 14, 2023. We were skeptical about the 6 to 8 week wait but promised they would be in before Christmas as we were hosting a very large family dinner. I called at week 7 and was told the cabinets would be here in the next week. When there was no response the following week, I called back and was told the cabinets would be delivered Dec. 29!!!! We actually got the cabinets almost 12 weeks from the date ordered on Jan. 4, 2024!
The Christmas dinner was an embarrassing mess with no working bathroom sinks! We did ask for a refund upon finding out that the vanities would not be here in time to install before Christmas so we could go elsewhere to purchase vanities. They denied a refund and simply said it was out of their control. Until delivery of the cabinets, we discovered that the smaller cabinet was not what we ordered, the wrong style was sent! Cabinet Factory Outlet ordered the proper doors but it was another 2 week wait and we were expected to pay for the installer to come back and switch out the doors! Horrible, horrible customer care!
Do not deal with this company! I would not have given them any stars at all except I could not post this review without adding one.

Brook Waters _{on Google}

Oct 7th, 2023

My Mother is Very Happy
My 86yo mother ordered cabinets at the Ocala location. There was an initial hiccup due to the order being partially incorrect on the employee end (wrong drawer fronts)but once the management was made aware of the situationthey fixed it and the employees involved no longer work there.
Allye is amazing and helped her get the correct drawer fronts ordered for my mom and made sure we received as much help as she could personally give in her position. Brian also was a huge help in getting a date/time coordinated in order to have the correct drawer fronts put on for my mom. Both Allye and Brian have been such a huge help in getting this project finished and my mom was truly very happy with the assistance they gave her!
In the end, I cannot express enough gratitude towards the incredible team that pulled this project together for my mom. From the moment they reached out to correct the initial hiccup in her orderto the final installation of my moms kitchen cabinets, every step of this process was met with professionalism, precision, and an unwavering commitment to excellence. This level of transparency and open communication truly made her feel valued as a customer.
The quality of workmanship displayed by the company and Brian was simply outstanding. The attention to detail and meticulous craftsmanship evident in every cabinet was truly commendable. My mom was very pleased by the precision with which Brian installed the cabinets, resulting in a flawless and seamless finish. The cabinets not only look beautiful but are also functional, providing ample storage space and enhancing the overall aesthetics of my kitchen.
My mom was pleasantly surprised by the cleanliness and organization maintained by Brian during installation. He worked efficiently and diligently, leaving no trace of debris or mess behind. It was a breath of fresh air to see him take such pride in his work, ensuring that my home remained tidy and undisturbed throughout the process.
Moreover, the company went above and beyond to deliver on their promises. Their commitment to customer satisfaction was evidentmaking my mom feel like her project was their top priority.
My mom is very pleased with the finished work and wholeheartedly recommends Cabinet Factory Outlet to anyone seeking exceptional cabinet services. In the end, their willingness to correct the initial hiccup, professionalism, craftsmanship, and attention to detail exceeded her expectations.

jose zendejas _{on Google}

Nov 9th, 2022

Worst place to buy takes to long I have paid fore the granite and after two days have an emergency and talk to my sales rep and they tell me was not problem to refund my money but take them about 5 days to tell me they only have two options give me store credit or refund of 50% back so was not what I was told when I call the first time the manager was not helpful hard to reach out by phone and of course need some money and have to pay them $675 fore nothing

Mallory Uber _{on Google}

Jul 31st, 2022

Affordable quality cabinets. Will buy from here again.