Holiday Inn Express & Suites Buford NE - Lake Lanier, an IHG Hotel

larita harris _{on Google}

Mar 2nd, 2024

Reservation line messed up

rhonda pearson _{on Google}

Mar 1st, 2024

Reserved a room from Friday-Sunday for a funeral. After driving majority of the day we get here to check in and there is nobody up front to check us in. We called Expedia and the Holiday Inn Express Corporate #. The corporate line told us that it was our fault for being late. Both Expedia & HIE called the hotel with no answer. Office door was open, access to the desk and etc. After waiting a hour to check in this lady appears at the front desk. She had lines on her face and physically just woken up. The desk lady had been in a room asleep!! I was told from corporate that we would be hearing from the hotel manager. Its been 2 days and no call back. I guess this shows me as a customer were I stand. No customer service from this location. When you come for a funeral and this is the service you get,its something you never forget. Holiday Inn Express Buford your customer service sucks!!! Was told we would hear from someone today m,.its 3:55pm and NOTHING!

Chelsea S _{on Google}

Jan 27th, 2024

This hotel was a joke. The hotel is still under construction the front lobby isnt even set up. We arrived for work and there was 4 rooms reserved. The customer service person gave us a key to someone elses room we opened the door to find someone already occupied the room SCARY invasion or privacy and the risk of theft was first red flag. We went to our room and there was heater in there they must have left. Then room service knocks looking to see if we have furniture in our room. Then the next day women comes banging again for the blue heater they left while Im in the room trying to work. They knock constantly, the rooms are barely set up and the hotel lobby is a job site. The staff was fire rent everyday not one same face and the women at front desk had an attitude and the phone in the room also didnt work when trying to make a call to front desk I had to use my cell phone. Id say dont leave anything in ur room incase someone gets a key to your already occupied room! Also be prepared for house keeping to be knocking by 7/8am thankfully it was a short stay but Id say they should get set up before they keep alllowing guest in w rooms not ready and untrained or prepared staff!