Jenkins Heating and Cooling Repair

We've had great service from Jenkins Heating and Cooling Repair. We've used them over that last few years and have been extremely pleased with all of their service. They recently came out to do our yearly HVAC system check up and the technicians that came out were friendly, professional and thorough. We're happy to give all our business to these great folks for our heating and cooling service needs.
Mar 26th, 2024

Jenkins replaced our whole interior heating and cooling unit on 10/11/22, the service tech that diagnosed and fixed the problem was fine, no problems there. Service tech told us the office would email us the warranty information. On 10/13/22, I sent an email asking when I could expect the warranty info to be emailed to us. No reply. Sent another email on 12/14/22 to see if warranty ready to be emailed. No reply to email but I did talk to Anita and she explained that they (Jenkins) had 90 days to complete warranty information and it would be emailed to me once they did that. 90 days has passed and no warranty info has been emailed to me. Called office on 2/1/23 asking for update. Anita said she would check with Amanda and call me back the next day. I did not receive a call back. Called again 2/7/23 and Anita said the same thing, that she would check with Amanda. I explained that I had emailed and called multiple times asking for this and her reply was that the email I used was a big pool of emails. We would never use this company again.
Feb 6th, 2023

May 16th, 2021

Dec 20th, 2019

It saddens me to write this review because I was a big fan of Jenkins Heating and Air. However, I feel the company dropped the ball on their last visit to my home. I called them because my upstairs unit was not cooling. I received a prompt return call from James and he was out the next day. He checked my unit and added freon and was on his way. Fast forward several hours later and my upstairs is still humid and warm. I contacted James. He suggested that I let it run and if it remained warm it was probably the compressor. He contacted me the next day and I let him know it was still not cooling. I have not heard back from him since. At this point I feel like I wasted $180 because he did not check over my unit thoroughly before suggesting the freon. If it is indeed the compressor that $180 could have gone towards the cost of a new unit. I've noticed that James has never offered or suggested that I do a service maintenance or check up on my 2 units. Maybe this company is good for quick fixes and not diagnostics. Either way, not following up with customers is a big no no for any business.
Jul 22nd, 2019