Valley Isle Motors Ltd

Ford Service is exceptional! Im always greeted with a pleasant serice tech and waiting is never an issue. When your vehicle is done which is not taking all day they call you in a timely manner.
May 11th, 2024

Sales Dept. is excellent, responsive, and dependable. The Service Dept. leaves a great deal to be desired. It is not responsive, communicative, nor dependable.
Apr 21st, 2024

Camron in Sales and Anthony in Finance are a blessing and an awesome team with amazing customer service. Although appearing to be young, they have a tremendous amount of experience and knowledge in their respective fields; as much as the actual old-timers there. Highly recommended to have the both of them at and on your side. Thanks for the sweet deal on that Challenger! Our kids love it! You guys went above and beyond. Thanks again!
Apr 18th, 2024

Aloha to whom ever may read this review. I recently purchased a used 2018 Audi A3 from Valley Isle Motors on February 18th 2024. First and foremost, I understand that a used vehicle will not be pristine (that's a given). However, a few issues have come up with the vehicle that I fully expected Valley Isle to step up and assist me in repairing. #1) The day I purchased the vehicle was a bright sunny 82 degree day. Upon the visual inspection of the exterior I noted a few dings here-and-there and I accepted them. What I did not notice was that the DRL's (Daytime Running Lights) were not fully illuminated, again being that it was a hot bright day everything looked fine. I only found out about a week later when I saw my vehicles reflection in a store front (at night) to my surprise. I proceeded to e-mailed Alex with Valley Isle of my discovery, and after a few days he got back to me that the manager Erik Hofer, stated that he could not help me. I was very upset as new Audi headlights cost $1700+ for my model. #2) Upon visiting a gas station for my first fill up I depressed the gas tank door and it did not pop-out like is should, so I was forced to insert a key in the small separation space from the car body to get it lifted enough to open it. I couldn't believe that the gas tank door was faulty! I was not amused... # 3) Just yesterday 3/19/2024, about 30 days to the date of the purchase of the car at 6:30am (trying to go to work) I pressed my engine start button and the battery was dead! As you can imagine I was extremely upset and started to think this place just sold me a lemon...and thinking what else did they not inform me of this car... A battery should not be dead after purchasing a car a month ago, coincidence or not, that is just not right. Fast forward to today 3/20/24... I emailed Alex for an update, as I had asked Valley Isle to pay for my new battery, and Erik the owner has again refused to assist me at all. This is just bad business. It's not right. If these issues were disclosed, I would have purchased another car I was looking at, which was a BMW 330i from a private seller. DO NOT PURCHASE A VEHICLE FROM THESE PEOPLE. BUYER BEWARE!
Apr 13th, 2024

Many thanks to Brian and James. They were attentive, personable, and worked to find the best price and options for us! Thank you!!
Apr 7th, 2024