Kuhio Ford

So impressed with the service. Brandon the service adviser was very Profational and went all the way above and beyond to make sure my car is taken care of in the timely mater.
Jan 29th, 2024

I worked with Brandon recently on a diagnosis for service of my Ford Escape with a failed transmission. Brandon was very patient and great at explaining the situation to me, and he was very responsive picking up the phone every time I called. Ultimately I didnt end up following through with the replacement transmission at Kuhio Ford but I still give them 5 stars for efficiency and customer service.
Jan 7th, 2024

A+ SERVICE Bryan, my technician and Kennah, my representative went above and beyond to help me. I am a tour operator and drive a 15 pax Ford Transit. My brakes were making noises and so I was afraid to drive people around the island. I went to Kuhio Ford first thing in the morning with no appointment. All my brakes and rotors were in need of replacing and I had a lot of work with that van the next day. I was freaking out. Kennah Bunao got me in real fast. She was kind and efficient, and had Bryan work on my van asap. Bryan was outstanding, not only he explained everything in detailed and showed me the condition of my wheels and tires but worked tirelessly to finish the job in one day even though we had to wait for parts to show up, and he had other jobs scheduled that day. He saved my anand thanks to him, and Kuhio Ford I was back on the road, safe and working the next day. They got my loyalty and business. Thanks a million Bryan, Kennah and Chris Bunao.
Dec 25th, 2023

I would like to show appreciation to Chris Butano and Bryon Ponte for outstanding customer service. They addressed any concerns I had with no delay and provided answers instantly. I am thankful that they are willing to go above and beyond with no hesitation, and set the bar for excellent customer service very high. Mahalo, Mahalo, Mahalo!
Oct 17th, 2023

The worst experience ever. Wish i didn't have to service my vehicle but have prepaid for the service when bought my vehicle. Takes them an ENTIRE day to change oil. I schedule early morning service for a reason, but yet my vehicle isn't done till they close, EVERY SINGLE TIME!!! Is it because i have prepaid for the service so they don't have to treat me like a regular customer? TERRIBLE.
Sep 14th, 2023